Beyond Expectations: Crafting Unforgettable Guest Services in Theme Parks

Join operations experts from Hong Kong Disneyland, Shanghai Disney Resort, and Universal Beijing Resort as they delve into the art of crafting unforgettable guest experience in theme parks. Gain a deep understanding of guest expectations and explore frameworks for unique guest experience and services. Discover how to create memorable moments through effective communication, empowering frontline staff, and incorporating feedback for operational improvement.  Stay ahead of future trends and innovations in guest management to ensure excellence in guest experience. Don’t miss this insightful session to elevate your guest service capabilities to new heights.