Alan Kwok

Short biography

Alan Kwok is the Director of Park & Disneytown Operations at Shanghai Disney Resort, leading a team of over 2,500 Cast Members to provide daily operations support for the resort’s theme park and shopping, dining and entertainment area. He is a veteran operations leader at Disney parks, with over 19 years of work experience at both Hong Kong Disneyland Resort and Shanghai Disney Resort. His Disney career began in 2004 as a core member of the opening team at Hong Kong Disneyland Resort. Initially hired as a Duty Manager, Alan’s responsibilities rapidly expanded and was named the resort’s Manager of Security Operations in 2008. Alan officially joined Shanghai Disney Resort in 2013 as the Director of Park Operations and again served as a key member of the resort’s opening team. From 2021, Alan’s scope of work extended to overseeing Disneytown Operations as well. In his current role, Alan manages Duty Manager Operations, Attractions Operations, Guest Arrival Experience, Disneytown Operations and Business Relationship Management, Custodial Operations, Guest Flow Operations, and Operations Compliance, leading his team to provide guests with Disney’s signature service during their time at Shanghai Disney Resort. Alan has a bachelor’s degree and an MBA from The Chinese University of Hong Kong.