Rachel Cheng

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Company name
Studio City Macau
Job title
Senior Manager, Entertainment Operations

Short biography
Rachel is an incredibly experienced professional with over 15 years of work experience in the service industry. She has held esteemed positions in Guest Relations and Tour Services at world-renowned theme parks like Hong Kong Disneyland and Walt Disney World. Rachel's expertise lies in providing outstanding guest service and ensuring that guests have an unforgettable experience. After her tenure at the Disneyland parks, Rachel transitioned to Melco, where she assumed responsibilities in ticketing and entertainment operations. Through her exceptional organizational and communication skills, she has excelled in her roles and made significant contributions to the success of the companies she has been associated with.