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Webinar: Motivating Your Staff through Recognition Programs

Event Type: Education
Venue: Online
Region: IAAPA Global
Member Price: $0 | Nonmember Price: $29
Credit Hour(s): 1

1-2 p.m. ET

Learn how the San Antonio Spurs and Tampa Bay Lighting designed employee recognition programs to enhance the guest experience. Be inspired by their results and apply the principles in your facility.  

Webinar participants will: 

  • Hear details of two recognition programs
  • Learn ways to motivate staff 
  • Understand how to enhance guest experience through recognition programs 

A question and answer session will follow the webinar.

Speakers

Ruby Newell-Legner

Ruby Newell-Legner

Guest Experience Expert, 7 Star Service

For 26 years, Ruby has inspired new service cultures for executives, managers, and guest relations staff for 1692 leisure and entertainment facilities around the world.

Results - Using Ruby’s expertise in leadership, guest experience and employee engagement, her clients have:

  • Increased Customer Satisfaction by 17%
  • Amplified repeat business by 19%
  • Increased revenue 16% in one year

Shaun McKeogh, ICAE

Founder and President, Attractions Academy

Shaun is a consultant for global attractions human resources, training, and operations management. He is the co-author of an industry leadership book Reasons 2 Reward. A long time IAAPA member and industry advocate, he is currently Chair of the IAAPA Asia Pacific Education Sub Committee and a member of the IAAPA Human Resources Sub Committee.