Webinar: Safety and Guest Experience in present and post COVID times for Family Entertainment Centre (FEC)

Event Type: Education
Region: Asia Pacific
Venue: Online
Member Price: $0 | Nonmember Price: $29

11 a.m.-12 p.m. (China Standard Time - CST)

Safety and the Guest Experience has always been the utmost importance at our venues. With the pandemic, it has changed the way we operate safely, and deliver the Guest Experience. 
Join us on this webinar to learn:

  • What extra steps we have taken to ensure the Safety in the Guest Experience is not compromised
  • How we train our teams in these times to deliver the best experience
  • How Our Values are the underlying foundation of everything we do to deliver Our Promise. 

A question and answer session will follow the webinar.




Carolyn Oh

Carolyn Oh

Group Chief Learning & Development Officer
TEEG, The Entertainment and Education Group

Carolyn, Group Chief Learning & Development Officer for TEEG – The Entertainment and Education Group, has more than 15 years of experience in L&D and has a strong blend of Learning/Training Delivery and Talent Management experience within the Services Industry.

She graduated with Bachelor of Science (Hotel Administration) from University of Nevada, Las Vegas, USA in 1998, and worked in the United States for a few years before returning to Singapore. 

Before TEEG, she was with the Robinsons & RSH Group for 4 years as Group Head, Learning & Development, and spent 7 years with the InterContinental Hotels Group (IHG) where she started as the Talent Development Manager focusing on performance management and leadership development. Thereafter, taking up the Learning and Training Delivery Manager position where she supported hotels across the Asia Pacific region in a range of training programmes. 

Carolyn  a truly people person, enjoys travelling to various countries across the globe and exploring new things.