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Forum
IAAPA Forum: Education and the Future of the Attractions Industry in Peru
In-Person
Event Details
This IAAPA Forum is an in-person educational event designed to strengthen the capabilities of industry professionals through key content that directly impacts the operation, service, and sustainability of attractions.
The forum addresses, in a practical and applied manner, priority topics for the development of the industry, such as visitor experience, service excellence, human talent management, and sustainability (ESG), connecting these pillars with the real challenges faced by operators and teams in their day-to-day work.
Throughout an intensive day, participants will experience a close and dynamic learning environment that combines technical knowledge, strategic reflection, and peer interaction, fostering the exchange of experiences and the development of solutions from a local context.
Ticket Required
Region:
Latin America, Caribbean
Event Time:
June 23, 2026 | All Day -05
Venue:
In-Person
Location:
La Granja Villa
Address:
Av. Alameda del Premio Real 397
Chorrillos 15067
Gobierno Regional de Lima
Peru
Session Type:
Forum
Pricing Details
| PRICING | Member | Nonmember |
|---|---|---|
IAAPA Forum: Perú Young Professionals (35 years of age or younger) receive a preferential rate for this event. Please contact us at [email protected] to take advantage of this benefit. | 80.00 | 100.00 |
AGENDA
Tuesday | June 23
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Registration
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IAAPA Forum Opening
Overview of the industry in the region, forum objectives, and agenda for the day.
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Guest Experience: From Operations to Emotion
How to design memorable experiences, ensure service consistency, and identify key touchpoints in the visitor journey.
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Service Excellence in High-Volume Operation
Service culture, operational standards, and practical tools for frontline teams.
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Coffee Break and Networking
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Crisis Simulation: Safety & Operations
Hands-on exercise with operational and safety crisis scenarios, group roleplay, and real-time decision-making.
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Lunch
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Innovation Lab: Talent, Sustainability & Innovation
Group work to solve real challenges in talent, sustainability, and innovation, with a practical and applicable approach.
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Lab Insights
Presentation of solutions, lessons learned, and best ideas by group.
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Coffee Break and Networking
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Local Context: Regulation & Operations in Peru
Discussion on regulatory challenges (ITSE, SUNAFIL), local operations, and industry opportunities.
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Final Reflections and Next Steps
Key takeaways from the day, main learnings, and connection with IAAPA.
See What Our Members Are Saying
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Being part of IAAPA has inspired innovation and excellence. The membership provides tools and strategies that deliver real results for our team.
Elevating Standards Across the Board
Joining IAAPA has opened doors to invaluable connections and industry insights. We've seen measurable improvements in both operations and guest satisfaction.
A Game-Changer for Our Growth!
IAAPA’s resources and networking opportunities have helped us stay ahead in a competitive market. It's been a vital part of our success story.
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