IAAPA Bootcamp: Water Parks 2025

Mariana Ruiz will share effective strategies for staff training and retention—essential elements to ensure that water park leaders can develop high-performance teams. The session will explore professional development techniques and how to create a motivating work environment that fosters the retention of key employees.

Guest experience is crucial in water parks. This session will address how to measure customer satisfaction through different customer experience (CX) indicators, such as the Net Promoter Score (NPS). Attendees will explore various methods to assess guest loyalty and satisfaction, using key performance indicators (KPIs) that provide a complete view of the customer experience. The discussion will cover how to use this data to enhance the overall experience and make real-time operational adjustments, ensuring that water parks deliver exceptional service and meet guest expectations.

This forum will present a comprehensive view of global trends that are transforming the water park industry. You will learn about the latest developments in sustainability, technological innovation, and new monetization strategies. Through various presentations, topics will include integrating sustainable practices into parks, key technology trends that optimize operations and improve guest experience, and new ways to generate revenue beyond ticket sales. Innovative ticketing models, special event organization, food and beverage management, and merchandising will be addressed, providing you with tools to implement these strategies in your park.

Topics Part 1:

• Global trends in sustainability for the water park industry.
• Key trends in technological innovation for water parks

Continuation of the forum that will present a comprehensive view of global trends that are transforming the water park industry. 

Topics Part 2:

• New Revenue Strategies: Revenue Models in Water Parks.
• Ticketing, special events, F&B, Merchandise

The Innovation Lab is an interactive and strategic experience where you will apply the insights from the Global Trends Forum to your own contexts. You will explore the importance of innovating in sustainability, technology, and monetization, while learning tools and methodologies to generate disruptive ideas and adapt them to your park. The session will conclude with the creation of an Innovation Document, a summary of concrete and viable proposals that can be implemented in your facility.

In this session, you will dive into advanced techniques for the maintenance of aquatic facilities, covering both water maintenance and essential equipment required for park operations. You will learn about best practices to ensure that pools and water systems remain in optimal condition. Additionally, the session will explore the importance of predictive maintenance, a key strategy to prevent failures and reduce downtime. By applying these techniques, you will be able to improve operational efficiency, optimize resources, and lower long-term costs, ensuring that your facility operate without interruptions while maintaining high standards of quality and safety.