IAAPA Member Code of Conduct
I. Code of Conduct for IAAPA Members
What unites IAAPA members, is that we believe in certain tenets common within our community. All members are to abide by the following Code of Conduct:
Safety
- To commit to guest and employee safety, health, and security in all facets of their organization
- To make information available to IAAPA’s safety data and statistics
- To support the Association in continuously improving industry safety and security around the globe
Quality
- To provide quality products, services, and experiences which reflect high standards in appearance and performance to support the integrity and positive image of our industry
Communication
- To represent and promote the industry consistent with IAAPA’s purpose, mission, vision, and core values
- To commit to providing fact-based communications and truthful advertising and promotion
Social and Environmental Responsibility
- To comply with all applicable standards, laws, and regulations
- To adopt best practices, guidelines, and standards developed or promoted by IAAPA, in accordance with local codes and regulations
- To interact with all stakeholders with honesty
- To cultivate diversity within IAAPA and the industry and treat all stakeholders with inclusiveness, respect, fairness, and dignity
- To conduct business with social and environmental responsibility as guiding principles
- To maintain the principles of confidentiality, intellectual property protection, and adherence to contractual terms
- To be recognized as responsible leaders in animal care and welfare (by either being accredited or exceeding standards outlined by law or recognized by an association of zoos and aquariums.
- To maintain and professionally develop qualified personnel as the industry’s most valuable resource
IAAPA Membership
- To avoid conflicts of interest and activities for personal advantage to the detriment of IAAPA, its members and the industry as a whole
- To bring to the attention of IAAPA’s governing bodies, potential association-related actions which are potentially unethical and/or illegal
- To comply with IAAPA’s current, specific policies
This Code of Conduct should be followed by all IAAPA members. Anyone who believes that an IAAPA member has violated the Code of Conduct should submit a written complaint to IAAPA for review. This
review process does not include or resolve individual commercial or contractual disagreements; however, it may be used to address ethical concerns or those related to a pattern of behavior.