Webinar: Get It Right from The Start. Human Resources Tips for New Attractions
1-2 p.m. China Standard Time (CST)
The bells, whistles, and fanfare surrounding the announcement of a new attraction builds high expectations from your potential guests. Planning to open the attraction from a Human Resources perspective takes an enormous amount of hard work if you plan on doing it right. Learn what must be on the 'to-do list', and what areas to pay extra attention to when planning to open a world-class experience. Gain an insight into what to focus on when strategically planning such areas as; organizational structure, mission vision and values, the recruitment process, the training program, employee engagement strategies and so much more.
A question and answer session will follow the webinar.
Speakers
Shaun McKeogh, ICAE
Shaun’s experience in the Themed Visitor Attractions, Culture, Leisure & Entertainment Industry around the globe has enabled him to gain a wealth of industry knowledge, connections and strategies for building strong workplace cultures that support high employee engagement; impacting job performance, quality service excellence delivery, sales, safety and productivity. His expertise and passion is directed at organisational development, employee engagement, service excellence systems, attractions training and operations.
Shaun is past Chair of the IAAPA Human Resources Committee and IAAPA Asia Pacific Education Committee. He is currently chairing the IAAPA Asia Pacific Diversity and Inclusion Taskforce and member of the IAAPA Asia Pacific Advisory. He is featured as a regular international speaker for the IAAPA Expo’s, and has been a long-term faculty member delivering the IAAPA Institute for Attraction Managers throughout Asia Pacific.
Shaun managed the Culture & People Development at Australia’s Premier Theme Parks, including Warner Bros. Movie World, Sea World Theme Park & Resort Hotel, Wet ‘N’ Wild Water World, Australian Outback Spectacular & Paradise Country. Beginning his visitor attraction career with extensive frontline experience in rides & attractions and park operations, he has served in many senior leadership roles throughout his exciting career. Shaun is excited about a new visitor attraction initiative to deliver organizational development support and training solutions through the ProFun Academy where he has been recently appointed as Chief Training Officer (CTO) for the ProFun Academy.
Shaun will be a facilitator and moderator of IAM.