IAAPA Attractions Expo 2017
Presentations for education sessions at IAAPA Attractions Expo 2017 will be available in PDF format on this page where provided by speakers. Presentations are continuously being added so please check this page frequently.
Monday, November 13
- 9 - 10:15 a.m.
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Food and Beverage Mini Case Studies: the Good, the Bad, the Ugly
Bernie Campbell, ICAE; Jonathan Vigue, ICAE; Mike Holtzman; Shannon SeipGames and Retail Innovations: Creations and Trends in 2017
Adrea Gibbs, ICAE; Brad Loxley; James MayallHR Creates: Set Expectations to Get the Results You Want
Heather Barnes, M.A.; Kristen Mulady; Nicole WalkerIntroduction to IAAPA’s Facility Excellence Assessment Tool
Robert MinnickRedemption Rally
Chris Barker; David Katz; Joseph Camarota III; Justin Ripp; Nicholas DimatteWorking Drones in Attractions: Efficiency, Challenges and Safety
Lisa Ellman; Lucas Castagna - 10:30 - 11:45 a.m.
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Combating Fraud at Your Attraction
Christina Gilchrist; Mark Berlin; Randy Josselyn, ICAE; Randy RossCreating a Culture of Safety
Drew TewksburyCreating Entertainment Spectaculars, Special Events and Festivals within Your Budget
Barb Granter; Christine Kerr; Chuck Davis; Mark Hervat; Michael JungFEC Power Promotions
Rosie Salas; Sheryl Bindelglass; Dorothy LewisMarketing Creates: The Essentials of Reputation Management
Sara BradyWater Park Specialty Food and Beverage Products and Branded Programs
Albert Cabuco, ICAE; Bill Lentz; Vern Gassen - 12 - 2 p.m.
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Lunch and Learn: Featuring Bob White from Village Roadshow Theme Parks
Bob White - 2 - 3:15 p.m.
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51 Ways to Improve Food and Beverage Operations
Mike HoltzmanExperience Design: Emerging New Paradigms
Abby Coombs; Eddie Newquist; Nancy Seruto; Vaki MawemaMarketing Creates: Marketing Platforms, Content Tools and Scalable Programs
Mike WentePoint-of-Sale System Decision Making for FECs
Marc A. Pollack; Michael MacDonaldPromoting Your Events on Social Media to Knock Them out of the Water Park!
Hannah Paramore; Maggie WarnerSupervisor Development 2.0 – Next Steps for Managing the Transition from Frontline Employee to Supervisor
Matt Heller, ICAE - 3:45 - 5 p.m.
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2018 Emerging Trends in Immersive Design - The Year in Review
Cynthia Sharpe; Shawn McCoyDeveloping Experience Creators!
Rodrigo ValverdeFEC: Benchmark Study - The Big Reveal
Melissa Teates, CAEFEC: Crisis Management in the Social Media Age
Carolyn McLeanFinance Forward: Analytics for Smarter Decisions
Claudette Vogelsang; Nik Honeysett; Kerri BairFood and Beverage: Journey to Success: Preparing a Legacy
Albert Cabuco, ICAE; Tim Anderson; Terry Riddle, ICAEHR FORWARD: Improvising for Fun At Work!
Carla Thacker; Heather Barnes; Tori ArdenRevenue-Generating Ideas for Entertainment Departments
Scott SwensonSuperfans: How to Inspire Internal and External Brand Ambassadors and Ignite Word-of-Mouth Marketing
Sharon Parker; Stacy OsoskieThe Future of the Water Park Industry
Brian Sands; Jim Dunn; Rob Decker; Franceen Gonzales; Neva Heaston
Tuesday, November 13
- 12 - 2 p.m.
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FEC Lunch: Top FEC of the World Case Study
Barry Zelickson; Mike Abecassis; Vova KuzniatsouLatin American Conference and Lunch: Challenges, Trends and The Future of The Latin American Attractions Industry
Gabriela Flores Riutort; Óscar Eduardo López Sandoval; Iliana Rodriguez - 2 - 3:15 p.m.
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ADA Compliance: Reaching Deaf and Hard-of-Hearing Guests
Nicole WalkerFEC: Improving Labor Efficiencies by Utilizing New Technology
Marc Pollack; Kyle AllisonFood and Beverage: Managing Your Cost of Goods - It’s All About the Basics
Adam Walkover; R. Lee PittsGroup Sales - Clean the Clutter: Dynamic Ways to Close More Sales
Christopher Ozimek; Marc Gran; Hector PagesOf Bulldozers and Plows: An Overview of Generational Leadership Development
Noble CokerPrepare Your Facility and Security Team for Crisis Events
Stevan Layne, CPP, CIPM, CIPIYoung Professionals: Welcome to the Industry Forum
Denise Beckson; Maximilian Roeser; Samantha Helgeson - 3:45 - 5:00 p.m.
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FEC: Digital Marketing - The Affordable Marketing Tool for FECs
RJ Watters; Kenna WattersFEC: What's Data Got To Do With It?
Howard McAullife; Michael BrowningHinkle Family Fun Center - A Food and Beverage Case Study
Ken Whiting ICAE; Lenny FreundHR FORWARD: An Introductory Workshop to Better Define Your Presentation Skills
David KinneThe Importance of Storytelling for Smaller Parks
Dan Sawatzky
Wednesday, November 14
- 8:30 - 9:45 a.m.
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Entertainment Professionals Open House
Eva Au Yeung; Ryan Stana; Sharon Aguillen; Stan MorrellFood and Beverage: 51 Ways to Increase Per Cap Spending and Improve Service
Mike Holtzman; R. Lee PittsHR FORWARD: Onboarding - You Never Get a Second First Day
Sheryl BindelglassHR FORWARD: People Behind the Paper: A Unique Case Study on Hiring
Adrea GibbsLessons Learned by IALDA From More Than 25 Years Defending the Attractions Industry
Boyd Jensen; Gaylee Gillim; Michael Amaro, Esq.; David DalyPaid Social Media: Increase Engagement, Likes and Sales!
Bruno Baldacci; Carrie PinkleyPlanning for Bumps In the Road: How to Be Ready for Disruptions
Ken Handler; Mark MooreRespecting the Process: Systems and Checklists Can Increase Park Safety and Guest Satisfaction
Clay Barns; Drew Tewksbury; Laure Preston, CHMM, ARM, CFPSSupervisor Development 3.0 – Creating a Seasonal Supervisor Training Program
Matt Heller - 10 - 11:30 a.m.
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Blurred Lines: The Convergence of Interactive Experiences
Brian Morrow; Denise Weston; Rik AthorneCreating a Culture of Staff Safety in the Face of Emboldened Guests
Carla Thacker; Kate Higbee; Joseph Hernandez; Sarah ColeEntertainment 2020: The Evolution of Immersive Technology
Richard PetersonFood and Beverage: The Future of Food Safety
Vern GassenHR FORWARD: Recruit Once, Benefit Twice
Cindy Damschroder; Jason Britton; Todd Foley; Michelle FlickInfluencers and Your Brand: Finding the Right Fit - From Boomer to Gen Z
Maria BaileyLegal Perspective: Responding to an Incident at Your Water Park
Gaylee Gillim; Paul Cavanaugh; Geoff NortonTransforming the Guest Experience With Theme Park Video and Lighting Design
Luc Peumans - 12 - 2 p.m.
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Amusement Parks and Attractions Constituency Lunch and Address featuring John Lawn
John LawnFEC Lunch: Growing Fun through Powerful Promotions
Kim Valadez; Julie Dion; Rosie Salas - 2 - 3:15 p.m.
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Applying Immersive Theater Trends to Theme Parks and Attractions
Taylor JeffsFamily Matters 2.0: How to Work in a Family-Owned and -Operated Company
Ash Smart; Wes Smart; Genevieve Norris; Rob Norris; Philip Wilson; Jeff WilsonHR FORWARD: Build Your Culture: It’s All About Your People: Recruiting
Jessica ColemanWhat Is Hiding in Your Data?
Ben Story; Paul Gibbons; Tyler Pellerin; Peter Cliff
Thursday, November 15
- 8:30 - 9:45 a.m.
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Creativity ... One Size Does Not Fit All
Mark White; Jordan CarterEmotions in Motion - Using Quality Visitor Data to Drive Engagement
Christopher Blackman; Mike Carrillo; Heather DarlingRight Here, Right Now: ADA Planning For Operations
Erik BeardSustainable Retail
Adrea Gibbs; Anne Savage - 8:30 - 10 a.m.
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Canadian Breakfast
Bob Williams; John Hallenbeck; David Rosenberg; Matthew Jelley - 10:15 - 11:30 a.m.
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Amusement Ride Crisis Communications: Lessons Learned
Alicia Shoults; Bob JohnsonCashless is King
Andrea Bisi; Jason Mitchell; Karen Cerros; Brian Duke; Matthew HarrisonFEC Auditions for Additions: An Interactive Hiring Experience
Kim Wheeler; Mary SouthwickSituational Awareness for Everyone
Douglas DeLanceyTech Trends Today
Michael McSparran; Randy Josselyn; Peter Wolf; Rick BojahraVisual Merchandising Design Studio
Brad Loxley - 11:30 a.m. - 12:45 p.m.
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Doing Business in China: Safety Regulatory and Standard Updates 在中国从事游乐行业– 安全法规标准概述规标准概述
Gongtian Shen; Zhaohu Lian; Yong Zhang - 12 - 2 p.m.
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FEC Birthday Fun at Lunch
Alexander Brewer; Kim Valadez - 2 - 3:15 p.m.
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FEC: Food and Beverage Must-Have Technology on a Budget
Darrin Heisey; Ron Herdy; Tim MurphyHR and Marketing: Filling the Gap, Finding the Next Generation of Workforce
Denise Beckson; Sabra ReyesMidway Games: The Secret to Finding (and Keeping) Great People!
Heather Moore; Jim Mayall; Tony SandersMoving Forward With Your Next Technology Implementation
Cade Vereen; Christina GilchristWhat’s in Your Water? Avoiding Water Quality Incidents
Ellen MeyerWhat's in Your Bag?
Greg Schaefer - 2:30 - 5 p.m.
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Career Slam
Janice Jokkel - 3:45 - 5 p.m.
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Creative Solutions for Managing Emotionally Charged Situations
Jason White, CPP, ICAE; Laura Woodburn, ICAEHR FORWARD: Communicating Like a Coach
Laura O'NealOnboarding: Establishing a Culture of World-Class Guest Experience
Amanda Mayberry; Sarah MayPhoto Operations 2.1: Getting the Most out of Your Photo Operation
Allen Weisberg; Lynton Barriball; Rupert Hough; John Barbieri; Travis BurkeRide Risk Assessment: The Process and Human Factors Use Cases
Kathryn Woodcock; Linda Freeman; Kevin Russell; Philipp Geering
Friday, November 16
- 8:30 - 9:45 a.m.
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FEC: Using and Collecting Data Wisely
Brandon Willey; Josh Liebman
Registration is now open for IAAPA Expo 2019 (formerly IAAPA Attractions Expo) at the Orange County Convention Center in Orlando, Florida, Nov. 18-22, 2019.