Letter for IAAPA Asia-Pacific
DEAR IAAPA MEMBERS:
A viral video I saw really stuck with me. My thoughts continue to reflect on how it applies to the global attractions industry. In the video, a young boy from Cambodia sells items to foreign visitors to feed himself and his family: http://bit.ly/2PnpDdo.
He speaks 12 different languages—all self-taught—in order to survive. It’s the best kind of customer service I have ever seen. It also showcases the very essence of adapting to make it easy for guests to spend and be satisfied. How many of us take such extreme lengths for customer service and to adapt to another’s culture and language?
More than 6,000 members are part of our amazing association where, within IAAPA’s Asia-Pacific (APAC) region, more than 30 countries are represented—all speaking different languages, all with different backgrounds and cultures. We call them our IAAPA Family.
Being the head of the APAC region gives me the extraordinary opportunity to listen to the ideas of this extended family. Their collection of voices fuels our future. IAAPA’s board recently approved a new five-year strategic plan and gave the global IAAPA team its support that further strengthens our position as the association for the global attractions industry. The IAAPA APAC Education, Safety, Manufacturers and Suppliers (M&S), Membership, and Government Relations Subcommittees all prioritized and presented their best ideas to be discussed with the IAAPA Asia-Pacific Regional Advisory Committee, which will now lay out a five-year plan that will mirror the goals of the IAAPA 2019-2023 strategic plan.
I’ve always wanted to work among a team of colleagues who inspired and energized me. Lucky for me, I have the best team in the world, in addition to members who are supportive in every way. Having thousands of people working toward the same goals is something I’m extremely proud of. Sometimes, when I am at IAAPA Expo Asia or one of our many awesome IAAPA events, I feel stronger than Wonder Woman.
The energy, passion, and courage of our members continue to energize me. IAAPA is a truly global association that embraces different cultures and adapts, just like the video from Cambodia.
With gratitude from your
IAAPA Asia-Pacific Family,
IAAPA Asia-Pacific Vice President and Executive Director