The Incredible Customer Journey - Following the Data Through Every Digital Touchpoint

Whether the interaction is online, in-person, or post-visit, various modern res-tech platforms provide the ability to see the entire customer journey. From when your customer first learns about you and clicks on your Instagram ad, through their ticket purchase, to their onsite experience and your follow up engagement, there are countless points of contact. Each one of these is an opportunity to improve the guest experience, to build your relationship, and to increase the value of that visitor. Discovering customers’ behavior, to optimize your operations can lead to an outstanding guest experience.