Webinar: The New Etiquette: Training Your Staff on Effective Service in the Time of Covid-19
1:30-2:30 p.m. ET
So you have the green light from state and local authorities to open your doors, and your facility is sparkling clean, but is your staff prepared to do what’s necessary to keep your customers safe? Join Ruby to discuss strategies for training your staff to tactfully educate your customers on new policies.
- Learn effective training techniques that promote interaction and retention
- Establish steps to de-escalate a situation if a guest is upset by a new policy
- Outline procedures that motivate your customers to want to comply with new safety policies
Speakers
Ruby Newell-Legner
For 26 years, Ruby has inspired new service cultures for executives, managers, and guest relations staff for 1692 leisure and entertainment facilities around the world.
Results - Using Ruby’s expertise in leadership, guest experience and employee engagement, her clients have:
- Increased Customer Satisfaction by 17%
- Amplified repeat business by 19%
- Increased revenue 16% in one year
Marah Rodriguez, ICAE
Marah Rodriguez, ICAE, is a 21-year veteran of the aquatics industry. She is currently Vice President of Busines Development at Water Safety Products, Inc. in Palm Bay Florida. Water Safety Products, Inc. is an award-winning company with over 30+years as an industry supplier and supporter. Marah has been part of the Water Safety Products team for the last 14 years. She obtained her BA from the University of Central Florida with a focus in Interpersonal Communications and Hospitality Management. She is also bilingual. Her very first summer job, beginning in high school, was a Lifeguard at Wet N Wild Florida. She was also part of the founding team at the iconic Orlando Watersports Complex. Her passion for the industry has continued throughout her career. She has participated in many lifeguard safety schools, industry tradeshow trainings and educational sessions. Marah is an IAAPA Certified Attractions Executive and is currently serving on the IAAPA Waterpark Committee.