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Webinar: How to Develop Soft Skills Within Your Attraction

Event Type: Education
Venue: Online
Member Price: $0 | Nonmember Price: $49
Credit Hour(s): 1

1-2 p.m. ET

Soft skills are essentially people skills, yet many attractions struggle with the challenge to build on and train soft skills. You can work towards alleviating any soft skills gaps in your attraction through strategic training interventions. Join this presentation to hear about how some world class attractions address this issue, the benefits, the challenges, the strategies, and a few really practical ideas to enhance your soft skill training within your attraction. 

  • Training interventions for an organization
  • Developing soft skills amongst a diverse workforce

Member

Nonmember

Speakers

Andrea Gibbs

Adrea Gibbs, ICAE

Senior Director, Core Services, Attraction Operations,, Meow Wolf

Adrea has been involved in entertainment and attraction industry for over 40 years having worked with organizations worldwide including Ramoji Film City, Slagharen Attractie-Park, Disneyland, Walt Disney World, Disneyland Paris, Santa’s Village, Windows On China, eXplore 5D and DyMoRides, among others. Her combined background in communications, cultural awareness, live entertainment, operations, brand development, fitness, child development, retail/merchandising, and management gives her a unique perspective on the industry.
 
As the Sr. Director Operations, Core Services, for Meow Wolf Inc., Adrea is active in IAAPA including current participation on the HR and Hall of Fame Committees, the Mentorship program, and a proud member of the IAAPA Board of Directors. 

Shaun McKeogh

Shaun McKeogh

Founder and President, Attractions Academy

Shaun is Founder and President of www.AttractionsAcademy.com, providing global attractions virtual and onsite training, organizational development, service excellence, leadership, performance improvement and operations consultancy for the attractions industry. Shaun is co-author of the industry leadership book ‘Reasons 2 Reward’ and author of numerous attractions industry features. Shaun is currently Chair for the IAAPA Asia Pacific Education Sub Committee and member of the IAAPA Global Education Committee. Shaun has supported the development of many world class attractions including Wet ‘n’ Wild Water World, Ferrari World Abu Dhabi, Sea World, Warner Bros. Movie World, The Exploratorium, The Guggenheim, Enchanted Kingdom, Omaha Children’s Museum and The Park at OWA.

Shaun is Founder and President of Attractions Academy, supporting your attraction to deliver world class experiences through the management of your people. Attractions Academy provides global attractions virtual and onsite training, organizational development, service excellence system implementation, leadership development, performance improvement, human resource initiatives and operations consultancy for the attractions industry. Shaun is co-author of the industry leadership book ‘Reasons 2 Reward’ and author of numerous attractions industry features. Shaun is currently Chair for the IAAPA Asia Pacific Education Sub Committee and member of the IAAPA Global Education Committee. Shaun has supported the development of many world class attractions including Wet ‘n’ Wild Water World, Ferrari World Abu Dhabi, Sea World, Warner Bros. Movie World, The Exploratorium, The Guggenheim, Enchanted Kingdom, Omaha Children’s Museum and The Park at OWA.