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Webinar: How to Build a Culture of Food and Beverage Excellence

Event Type: Education
Venue: Online
Region: IAAPA Global
Member Price: $0 | Nonmember Price: n/a
Credit Hour(s): 1

A passionate food and beverage culture starts at the top, learn to build engagement within your management team to drive quality and execution. The hourly team also holds the key to success, discuss best practices in hiring and training your hourly team and how to engage their passion in your business. Plus learn to balance between team focus and product focus and why both are so necessary and interdependent for a successful F&B program.

By the end of this webinar participants will:

  • Learn tips to balance your focus between your team and a providing a quality product to the customer
  • Understand ways to build a passion for food and excellence in your business
  • Know hiring and training best practices

A question and answer session will follow the webinar.


  • Sandra Banks, Training Design Manager, Dave & Buster's
  • Tina Griffith, Director of Food & Beverage, Traders Village

Terry Riddle, ICAE, Vice President of Food & Beverage at Silver Dollar City

This webinar is free for IAAPA members; however, registration is required.

Slides and a full recording of this program are available for IAAPA members approximately 7-10 business days after the webinar. IAAPA members can access the webinar archive at

Registrants may earn one credit hour for participating in this webinar. This credit hour can be applied to the requirements needed to complete IAAPA's certification program. More details on IAAPA's certification program can be found at

To earn credit hours, attendees must register individually for the webinar. Attendees not registered, but sharing the computer screen of another registrant, are not eligible to earn credit.

If you have any questions, please contact Rena Quinata at [email protected]

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