Webinar: Food and Beverage Mobile Ordering | A Closer Look

Doug has close to 40 years experience in theme parks beginning at SeaWorld San Diego as a food service attendant and advancing to Director of Culinary Operations. He also spent 2 stints at SeaWorld Ohio with the last being Vice President of Culinary Operations and was on the park opening team for SeaWorld San Antonio. 

Doug joined Six Flags in 2001 upon the acquisition of SeaWorld Ohio and served as Director of In Park Services and Accommodations at Six Flags Worlds of Adventure where he led the food and beverage merger of the 2 properties.  The property also contained a 200 room hotel and a campground.    
Doug moved to Six Flags Corporate as Regional Director of Food Service  in 2005 after the close of Worlds of Adventure where he managed half of the  country and Montreal. He also managed brand operations and relations for the company leading Johnny Rockets, Panda Express and Papa John’s implementations.  He then relocated to Six Flags Great America in Gurnee, IL as Director of In Park Services until 2016. In 2017, he relocated to Dallas, Texas as Corporate Director of Culinary Services.

Doug has extensive experience in food and beverage operations, concept & menu development, restaurant design, cost analysis, labor efficiency.   

Isabella Jiao is the VP of Marketing at FanFood, with 5+ years of experience in content strategy and growth marketing. She has helped to scale FanFood by nearly 20-fold in one and half years. Prior to her marketing career, Isabella was a broadcast journalist and documentary producer working with renowned news agencies such as Al Jazeera English. Isabella graduated from Northwestern University with both a B.S. and an M.S. in Journalism.

Accomplished and focused tactical leader with 20+ years experience delivering technology solutions in the hospitality, specialty retail, security and communications verticals • Applies a unique background of software and hardware sales and operations expertise to deliver “win-win” custom fit client solutions • Employs a tenacious entrepreneurial leadership style; strategically thinks of relevant details throughout the sales and implementation life cycle • Thrives and succeeds in dynamically changing environments that require quick thinking and focused decision making • Strong reputation for overcoming challenges and obstacles that impact technology and solution execution • Proven ability to build both internal and external long lasting relationships.

Ken has 40 years experience within the amusement parks and attractions industry. As President of his family’s business, his company operates food & beverage locations at the Santa Cruz Beach Boardwalk and other venues. Additionally he provides guidance to venues worldwide on growing revenue and profits within all in-park spending areas, and works with industry employers to improve workplace productivity, performance and development, with the younger, next generation of employees. He attended his first IAAPA Expo in 1979, and has since become a long time committee volunteer and regular Expo and webinar presenter. In addition to his current role as a member of the IAAPA Board of Directors, he sits on the North American Regional Advisory committee, facilitates the Institute for Attractions Managers program, and is a past Chair of the Food and Beverage Committee.

Bernie has been with Whirley Drinkworks for over 30 years. He has provided valuable guidance to numerous Theme parks and attractions making Souvenir vessels a key component of any park's revenue stream. Whirley Drinkworks specializes in the manufacturer of refill/souvenir vessels throughout the world. Along with Bernie, Whirley has worked to pioneer the refill/souvenir container offerings for the Amusement Park and Attractions Industry.