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Webinar: COVID-19: Operational Considerations for Reopening

Event Type: Education
Venue: Online
Member Price: $0 | Nonmember Price: n/a
Credit Hour(s): 1

9-10:15 a.m. CST

As everyone prepares to get back to the business of fun, there are many operational practices to consider. Join a panel of attraction operation leaders from the Asia-Pacific region to gain insight on how to prepare for reopening. Learn new and improved standard operational procedures designed to create the safest environment for both guests and team members.

A question and answer session will follow the panel discussion.


Alan Mahoney

Alan Mahony

Vice President Marine & Waterpark Operations, Atlantis Resorts

Alan has worked in operations for the theme park industry for the past 35 years, the first 10 years with the Village Roadshow Theme parks in Australia, then the past 25 years based in Asia. During his time in Asia Alan has overseen the development and operations of industry leading projects including Atlantis Resort Sanya, China; Chimelong Water Park, Guangzhou, China;  Beijing Watercube Waterpark, Beijing, China; Sunway Lagoon, KL, Malaysia; Ramayana Water Park, Chonburi, Thailand. Alan is currently the Vice President, Marine & Waterpark Operations at Atlantis Resort Sanya where he has successfully lead the Lost Chambers Aquarium & Aquaventure Waterpark to be the first facilities globally to reopen after the COVID-19 outbreak.

Brad Loxley

Brad Loxley

Chief Operating Officer, Sun World Holding

A dynamic and passionate professional with more than 20 years experience within the theme parks, attractions and hospitality industry.

Brad is Chief Operating Officer of Sun World, the largest attractions operator in Vietnam – and oversees the operation of nine properties including theme parks, water parks, cable cars and cultural attractions that combined attract more than 10 million visitors per year. Brad's experience combined with his Bachelor's Degree in Design and Business and Training qualifications make him a versatile, inspirational and creative manager who is renowned for strategic thinking outside the square, a hands-on approach, and a 'can do' attitude.

Brad's skill lies in integrating the artistic, operational and commercial aspects of an entertainment experience to create a memorable, unique, efficient and successful business operation. His vision and passionate leadership style inspire and motivates others to achieve excellence in presentation, operations, safety and service delivery. Brad is also a recognized leader in the international attractions industry, being a regular speaker at industry conferences and educational events, an IAAPA Committee Member, a former Board Member of the Australian Amusement, Leisure and Recreation Association (AALARA) and former IAAPA Committee Chair. 

Yik Ho, Galaxy Macau

Yik Ho

Assistant Vice President, Resort Services, Galaxy Macau

Yik has over 10-year experience in Integrated Hotel Resort with over 9 years of managerial experience in the hospitality industry with the past 12 years in Macau.

Yik began his career as Fitness Instructor in a rebranded hotel with a large club house operating the recreational facilities in 2008. He worked as a Supervisor, Pool and Leisure in Hard Rock Hotel Macau in 2009 for preopening team in the Spa and Resort. In late 2010, he took on a Manager role in Resort Services department in Galaxy Macau for 1st phase opening with the company. During the fast progression of integrated resort project development in the company, Yik was promoted to Executive Manager during the 2nd phase opening and current position Assistance Vice President since late 2016 working on-going development with the company expansion for over 8 years.

Yik is an experienced young leader in the hospitality industry in Hong Kong and Macau. Currently, he is one of our members serving the IAAPA APACS Education Subcommittee.