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Webinar: Communicating Like a Coach

Event Type: Education
Venue: Online
Region: IAAPA Global
Member Price: $0 | Nonmember Price: n/a
Credit Hour(s): 1

July 10  | 1 p.m. EST

Anyone can talk, but if you want to get results with your team, communicate like a coach. It’s about how you talk, when you talk and what you say. The key is to talk less. Apply the 80/20 method to uncover what you need to know to make the right staff decisions and give the right direction.

By the end of this webinar participants will: 

  • Learn the difference between intrinsic and extrinsic communication and why it matters

  • Understand the 80 to 20 method

  • Know how to talk less but communicate more

A question and answer session will follow the webinar.

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  • Laura J. O'Neal, Coach and Trainer, Trainertainment 


  • Samantha Annis, Chief Operating Officer, Santa's Village Azoosment Park


This webinar is free for IAAPA members; however, registration is required. Slides and a full recording of this program are available for IAAPA members approximately 7-10 business days after the webinar. IAAPA members can access the webinar archive at


Registrants may earn one credit hour for participating in this webinar. This credit hour can be applied to the requirements needed to complete IAAPA's certification program. More details on IAAPA's certification program can be found at

To earn credit hours, attendees must register individually for the webinar. Attendees not registered, but sharing the computer screen of another registrant, are not eligible to earn credit. 

If you have any questions, please contact Rena Quinata at [email protected].