Printer Friendly, PDF & Email

Webinar: Caring for Team Members Through Crisis

Event Type: Education
Venue: Online
Member Price: $0 | Nonmember Price: $0
Credit Hour(s): 1

11 a.m. -12 p.m. ET

When a crisis hits an organization, team members are always impacted.  How an organization responds and cares for its team members during that crisis can impact the quality of their future engagement and performance.  Join a panelist of speakers from the IAAPA Human Resources Subcommittee for a discussion about issues related to COVID-19, and other types of employee crises. Learn how an organization should address and create policies to support team members through caring.

Topics include:

  • Identifying basic HR policies to implement
  • HR initiatives that support the well-being of team members
  • Benefits of strategizing for future crises

A question and answer session will follow the webinar.


David Gray

David Gray

Human Resources Manager, Lagoon Amusement Park

David Gray is the Human Resources Manager for Lagoon Amusement Park located in Farmington, Utah. David has been with Lagoon for 23 years, beginning his career scooping ice cream at the Park at the age of 15. 

As Lagoon’s Human Resources Manager for the past 13 years, David oversees the park’s various HR functions for a seasonal staff of over 3,000 team members and a full-time year-round staff of 175. During his tenure in the HR role at Lagoon, David has been instrumental in creating several successful new recruitment strategies, employee engagement initiatives, and leadership development programs. One of David’s strongest passions is making sure each team member has an amazing and rewarding experience; an experience that they will carry with them throughout their life and future careers. 

David has an MBA degree from the University of Phoenix and a bachelor’s degree in Health Care Administration from Weber State University. David is currently serving on the IAAPA Human Resources Subcommittee. He also serves on various committees for the local Davis Chamber of Commerce, including the Leadership Institute program. 

Matt Heller

Matt Heller, ICAE

Founder, Performance Optimist Consulting

Matt Heller has spent 31 years in the attractions industry, spending time in both operations and human resources. In 2011, Matt created his own leadership development consulting company, Performance Optimist Consulting, where he now gets to help leaders from all over the industry make sure they are getting the most out of themselves and their teams. Matt is currently serving on the IAAPA Human Resources Subcommittee.

Shaun McKeogh ICAE

Shaun McKeogh, ICAE

Founder and President, Attractions Academy

Shaun is consultant for attractions Human Resources, Training and Operations Management. Co-author of an industry leadership book Reasons 2 Reward. He is Chair of the IAAPA Asia Pacific Education Sub Committee and is also currently serving on the IAAPA Human Resources Subcommittee. Shaun is founder and president of Attractions Academy, providing global attractions training development, delivery and consultancy.

Heather Barnes

Heather Barnes

Director, John G. Shedd Aquarium


Heather Barnes is the Director of the Aquatic Presentation and Live Programs at the John G. Shedd Aquarium and applies improvisational techniques to hire and train teams and engage guests. She is an improvisational faculty member at the Second City Training Center in Chicago, IL and in 2017 she founded Improv at Work, LLC, and consults with museums, theme parks, universities and organizations nationwide. Heather is currently serving as Chair of the IAAPA Human Resources Subcommittee.