The New Guest Experience Essentials. Presented by accesso
1:00 pm E.T
Today’s guests expect to be able to navigate every step of their interaction with your venue directly through their smartphones, essentially having “the world in the palm of their hands.” The proof that mobile is truly leading the way is in the numbers, with industry data showing that mobile purchases are expected to account for nearly 73% of global online sales this year alone. Is your venue ready to meet and exceed these new guest expectations? Join accesso CCO Andrew Jacobs and SVP of Enterprise Solutions Ben Mathews to gain insight to the latest technology trends for our industry, discuss strategies for serving the next generation of guests, and explore how the right technology can set your venue up for a successful future.
Attendees are eligible to earn one continuing education unit (1 CEU) towards IAAPA recertification.
For more information about becoming an IAAPA Education Partner, please contact Bethany Graham at [email protected].
This webcast will be presented in English and is free for IAAPA members and non-members; however, registration is required.
As Chief Commercial Officer at accesso, Andrew Jacobs is responsible for leading all sales and marketing efforts across the business. In his previous role as President, accesso LoQueue and Managing Director, Europe, Jacobs led all aspects of accesso’s queuing business globally, and managed client partnerships and operations within Europe across all product lines.
Jacobs joined accesso in October 2014 following a successful tenure as the Divisional Director of the entertainment industry for OmniCo. Previously he was a co-founder of MATRA Systems and built its U.S. and European business, with a principle focus on the amusements and attractions industry. Jacobs boasts more than 25 years of experience in the retail transaction business in both the attractions and entertainment industries and holds a Bachelor of Science degree from University of Southampton.
Ben Mathews serves as SVP of Enterprise Solutions for accesso, leading the team responsible for delivering exceptional service and partnership to accesso’s enterprise clients. For over 20 years, Mathews has focused on delivering interactive digital experiences and enjoys the technical and organizational challenges inherent in successfully implementing new, innovative technologies. He grew up in Wimbledon, SW London but now lives in Orlando, FL. Ben has a BSc in Chemistry from University of Bristol and a MSc in Computer Science from the University of London.