2022 Trends: A glance at guest's expectations for the attractions industry
13:00 - 14:00 CET
"Know your guests" - the old adage, is also still as accurate today as it ever was. With COVID-19 changing consumer behaviour rapidly, leisure facilities need to stay up-to-date with their expectations. Let's look at the latest trends for 2022.
This webinar will be presented in English and is free for IAAPA members. However, registration is required.
Robbie Jones is the Insights Analyst Lead at Katapult, a globally-renowned studio creating stand-out themed attractions. He works on providing data-driven audience and market trends, as well as operational insights, to assist the client and design team in creating immersive, commercially-successful experiences. Robbie has over 10 years' experience in the leisure and tourism industry and has worked with iconic brands, theme parks, family entertainment centres, museums and visitor attractions around the world.