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IAAPA FECs Week Latin America, Caribbean

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Event Type: Education
Venue: Online

CEUs: 6

10 a.m. - 2 p.m. EST

Make a difference in your family entertainment center experiences by promoting the integration of technological and service resources.

Presented in Spanish.

IAAPA presents for the first time IAAPA Family Entertainment Centers (FEC) Week, the only educational event in Latin America, the Caribbean region dedicated exclusively to this sector.

Content will be focused on creating outstanding experiences for both visitors and employees, as well as the application of technology in operation, and best practices and trends to keep up to date to transform your business.

Specific resources will be shared throughout the week. Educational and networking sessions will take place on Tuesday, August 2, and Thursday, August 4. Please, check your local time:

8 a.m. – 12 a.m. Centro America
9 a.m. – 1 p.m. Colombia, Ecuador, Mexico, Peru
10 a.m. – 2 p.m. Chile, ET
11 a.m. – 3 p.m. Argentina, Brazil

Fee

Registration Type

Super Saver 

(By July 15)

Regular Fee 

(From July 16)

IAAPA Members $49.99 USD $69.99 USD
Non Members $99.99 USD $149.99 USD

*Additional 20% discount for groups from 5 or more people MEMBERS ONLY

Registration is closed!

Agenda

An introduction to experience management, the importance of collaborator's experience as part of the business model, critical elements for its development, and success stories. 

Speaker:

  • Diana Andrea Carvajal, Consultant, Blue Place CX

Join this conversation to learn what are the IP trends for family entertainment centers, and what the advantages and challenges are from both an operator and brand point of view.

Speakers:

  • Sandra Home, Senior Manager Location Based Entertainment LATAM, Hasbro, Inc.
  • Cesar Lago, CEO, Mundo Cartoon Network

Global industry trends and best practices to enhance the guest experience with the right mix of attractions for your facility.

Speakers:

  • Luis Carlos Canon, CEO, Planet Arcade
  • Monica Herrera, Sales Representative, Global Amusements, Inc.

Working groups on the customer journey and best practices for retaining talent and experiences.

Digital technologies introduction used to achieve a permanent connection with our guests and for the generation of entertainment content within the metaverse.

Speaker:

  • Martin Perez, Director, The Sandbox Game

Take control of the experience, both inside and outside your family entertainment center through the customer experience path, building loyalty before and after their visit, into the digital realm.

Speaker:

  • Josh Liebman, Guest Experiencience Evangelist, ROLLER

All events are in Eastern Time (ET)

Agenda subject to change.

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