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Events - July 2016

New for 2016: IAAPA Operators Forum Focuses on Accessibility

It’s been said the best way to learn how guests experience your attraction is to play the games, ride the rides, and eat the corn dogs just like they would. But experiencing the attraction as a person with physical or cognitive challenges takes an extra layer of consideration. The 2016 IAAPA Operators Forum: Accessibility and Guest Experience was created to bridge that gap between knowing and understanding, and assist industry professionals in delivering successful accessibility programs. The one-day event takes place Oct. 3, 2016, in Hershey, Pennsylvania, and combines classroom seminars with a unique hands-on experience at Hersheypark.

“Service, safety, and hospitality are the cornerstones of the amusement industry. Being aware of the needs of our guests is crucial to providing an amazing experience,” says Laura Woodburn ICAE, director of ride operations at Hersheypark and IAAPA Facility Operations Subcommittee chair. “IAAPA offers many types of education to owners and operators of the amusement industry. Providing education on guest accessibility and experiences is not only relevant and timely, but important for the success of the industry and the safety and enjoyment of every guest. This forum enables industry insiders to easily share information for the betterment of us all.”

Seminars will touch on many topics essential to creating a more accessible facility, including:

• The impact of accessibility on families

• Trends in accessibility devices

• Regulation

• Training

• Guest service

Participants will also experience a theme park just as the parent of a child with physical or cognitive challenges would. After breaking into small groups, participants will explore the park and encounter familiar attractions and entertainment elements, but in the way that highlights opportunities to make the experience accessible to all.

“Program participants will learn new methods to deliver exceptional service and ways to create a more accessible facility. The benefits of this program will benefit the entire organization,” says Woodburn.

Participation in the 2016 IAAPA Operators Forum earns seven continuing education hours applicable toward IAAPA Certification.

For more information on the program, visit www.IAAPA.org/operatorsforum.

Who Should Attend

The 2016 IAAPA Operators Forum is geared toward the following industry professionals:

• Ride managers

• Safety managers

• Operations managers

• Guest relations managers

• Directors of operations

• Directors of administration and/or safety

• General managers

• Owner-Operators