IAAPA Education Logo


Find Speakers by Last Name: A - E; F - JK - OP - TU - Z

Speaker Name

Speaker Biography

Speaker Dates

Karin Wagner

Karin Wagner is a Senior Trainerin Guest Experience at the Monterey Bay Aquarium. She hasover 17 years experience working in Zoos and Aquariums in the areas of Education, Animal Husbandry, Membership, Development and most recently, Guest Experience at the Monterey Bay Aquarium. Karin is a Certified Interpretive Trainer andan active member of the National Association for Interpretation. In her current role, it is Karin’s firm belief that quality and strategic interactions with guests are critical to connect guests with the Aquarium’s mission to inspire conservation of the world’s oceans. When she’s not training, Karin can be found interpreting a sea otter feeding or helping Aquarium guests understand why Great white sharks are not scary but very much worth saving.

updated 2009

IAAPA 2009


Paula Werne

In 1991, Paula Werne became Director of Public Relations at Holiday World & Splashin' Safari. In Santa Claus, Indiana Since then, she’s worked with media as varied as Good Morning America, USA Today, “48 Hours,” The National Enquirer, National Geographic, Jeopardy!, and The Colbert Report. Her experience with Web 2.0 started years ago with enthusiast forums and the HoliBlog, the first park-sponsored blog, and continued more recently with YouTube and Twitter.

She lives on a dairy farm 10 minutes from the park with her husband of 25 years, three sons, and 60 moo cows.

This is her third year on IAAPA's Communications Committee and second year as committee chair

updated 2010

IAAPA 2009; Webinar 2010; IAAPA 2010

Bill Werner, J.D.


Bill Werner, J.D., is an associate professor in the William F. Harrah College of Hotel Administration at UNLV, where he teaches hospitality and employment law. Bill has practiced labor and employment law in Las Vegas for 20 years, most recently as associate general counsel for Boyd Gaming Corporation. He is a graduate of The Ohio State University and the University of Cincinnati College of Law.

updated 2009

IAAPA 2009

Robert "Mac" West

Robert Mac West is a former science museum director who has been consulting for museums and similar organizations for the past 16 years. Among the area of interest for his company, Informal Learning Experiences, is traveling exhibitions. ILE maintains the largest online, searchable database of exhibitions in the broad areas of Anthropology, Children (for and about) Ecology and Environment, History, Natural History and Science & Technology. ILE moderates traveling exhibitions roundtables at professional conference and conducts research on various aspects of the traveling exhibitions business.

updated 2009

IAAPA 2009

Ken Whiting

Ken has committed his professional life to working within the recreational, leisure-time and restaurant industries, focusing on strategic sales building programs, customer service initiatives and the motivating and training of a large entry-level workforce. He has spent 30 years managing his family’s food service business at the Santa Cruz Beach Boardwalk and Fair & Festival business unit. Ken consults with similar types of businesses, providing cost-effective solutions towards growing revenue and decreasing costs.

He lectures regularly on the subjects of Teenage Workforce Success to organizations that employ youth.  Ken created the WAVES for Success system for improving workplace performance. He has employed thousands of teens and young adults and continues to focus on ways of understanding, in today’s culture, what inspires them to participate, contribute and excel at work.

Ken is a current member and past Chair of the IAAPA Food & Beverage Committee, and has presented regularly at their annual convention. As an active industry volunteer, he has twice hosted a national meeting of food and beverage directors from major attractions around the country.  Additionally he launched the food and beverage case study program for IAAPA, with an emphasis on small parks and FECs.

In his spare time he has completed over 50 marathons and triathlons, and catches an occasional wave. Married to Renee for 29 years, they have three daughters and reside in Surf City… Santa Cruz, California.

updated 2010

IAAPA 2009, Webinar 2009, IAAPA 2010

Mark Wijman

Mark Wijman has been working in the themed entertainment industry since 1995, when joining industry publication Inside Track as European Correspondent. Shortly after he joined German theme park Warner Bros. Movie World where he was responsible for the international marketing and PR.

After a brief stint in the Caribbean, Mark joined Kongeparken in 2005 as Food & Beverage Manager and was responsible for all restaurant outlets in the park. Among other things he worked on rides and attractions development, marketing and overall strategic management. Since 2009 he has been served as Project Manager Hospitality for the 2012 World Expo – Floriade in The Netherlands. In this position Mark is responsible for master planning all guest related services such as retail, food and beverage, ticketing, attractions and public design.

As a freelancer Mark was part of master planning projects in Tunisia and the US, worked for Dutch ride manufacturer Vekoma and worked for Disneyland Paris and Efteling.

Mark has been a member of the IAAPA's F&B Committee of the IAAPA since 2005 and presented session at IAAPA, TiLE and EAS. Mark is also a guest lecturer at the NHTV, Breda University of Applied Sciences in The Netherlands.

Mark has a degrees in international trade, international business management and leisure management. He has studied at Arizona State University, the University of Miami at Coral Gables, the University of Amsterdam and the Breda University of Applied Sciences in The Netherlands. He is fluent in English, Dutch and German.

Updated 2010

IAAPA 2010

Steven Yalowitz, Ph.D.

Dr. Steven Yalowitz is a Senior Research Associate at the Institute for Learning Innovation (ILI), a non-profit organization dedicated to understanding, facilitating and communicating about free-choice learning. He is a researcher and evaluator who works in the field informal science education, working with zoos, aquariums, science centers, natural history museums, art museums and other institutions to determine how well exhibits, programs and other efforts are reaching their goals and objectives. Steve spent seven years at the Monterey Bay Aquarium where he conducted and coordinated audience research for the marketing, exhibits and guest experience departments. He has a Ph.D. in Applied Social Psychology, with a background in statistics, visitor studies, research methodology, and survey design. Steven is the Immediate Past Chair of the Committee on Audience Research and Evaluation (CARE), and has more than fifteen years of experience in audience research and evaluation. IAAPA 2010

Speakers by Last Name: A - E; F - JK - OP - TU - Z

Return to top of page