Online registration is available, click HERE.

Email Support:

Telephone Support: 
Inside U.S.: +1 866/233-7970
Outside U.S.: +1 240/439-2992
Telephone assistance is available in English, Spanish and French.

How do I register online? Step-by-Step Instructions
How do I added tickets if I've already registered? Step-by-Step Instructions
Can I make substitutions? Guidance Here


Exhibitor booth staff online registration is available, click HERE

How do I register online? Step-by-Step Instructions

Exhibitor appointed contractor (EAC) online registration is available, click HERE

Exhibitor Guest

Exhibitor guest registration is open, click HERE.

How do I register online? Step-by-Step Exhibitor Guest Instructions


Press registration is open, click HERE.

Please review
 IAAPA's Press Policy and check the Press Office for additional event details.

Shipping and Pick-up OptionsRegistration

IAAPA is not shipping any badges in advance of the conference and trade show.

Attendee badges and tickets can be collected at registration in Orlando only by the attendee whose name is on the badge with their confirmation e-mail. Every attendee must collect their own name badge and will be required to verify identification by providing an official government photo identification and a business card. 

Exhibitor badges and tickets can be collected at registration in Orlando by any company representative. If one company representative collects multiple badges, these badges cannot be reprinted by a subsequent company member and reprint rules will take effect. 

Questions: Contact Experient at +1 866/233-7970 or


IAAPA Attractions Expo 2017 name badges include admission to all non-ticketed conference activities including the trade show, shuttle buses, the kick-off event, and the Brass Ring Awards. It also provides IAAPA members with free admission to the conference program. You must wear your name badge at all times while in the Orange County Convention Center (OCCC). No buyer or attendee can be admitted with an Exhibitor badge designation, nor should an attendee try to gain entry to the trade show with a badge that belongs to another individual. Badges can be revoked at IAAPA’s discretion. Lost badges must be repurchased at full value and if found, returned to IAAPA following the show for a refund. IAAPA will review all refunds on a case-by-case basis.

Tickets for EDUTours and Events

EDUTours are available to current IAAPA members only. All other ticketed events are available to IAAPA members and non-members. Ticketed events can be purchased in advance or on-site as available. To participate, each individual must have an event ticket and an Expo name badge. Space is limited and events may sell out on-site. Participation in ticketed events is limited to individuals age 18 and up. Lost or misplaced tickets must be repurchased at full value and if found, returned to IAAPA following the show for a refund. IAAPA will review all refunds on a case-by-case basis.

Lost Badges and Tickets

Lost or misplaced tickets must be repurchased at full value and if found, returned to IAAPA following the show for a refund. IAAPA will review all refunds on a case-by-case basis.

Substitutions and Transferring Special Event Tickets

Substitutions for attendee registration name badges are permitted in advance until November 1, 2017. The individual whose name is on the badge must send a consent to substitution e-mail to agreeing to the substitution and naming the new person who should now receive the name badge. Click here for instructions.

Substitutions for attendee registration name badges are permitted on-site if both the printed copy of the original confirmation e-mail and a printed copy of the consent to substitution e-mail can be provided along with photo identification. 

Substitutions for exhibitor name badges should refer to the Exhibitor Services Guide.

Special event tickets are non-refundable but can be transferred to a different colleague in advance of the show. The deadline to request a ticket transfer is Wednesday, November 1, 2017. The individual who purchased the tickets must send an email to with the ticket name and quantity along with the name and registration ID of the person who the tickets should be transferred to. Click here for instructions. 


All children attending the Expo must be registered and wear a wristband at all times.
Children 12 years of age and younger: Free. May register in advance but collect wristband on-site. 
Children 13 years or age and older: Required to pay registration fee to access the trade show floor. May register in advance but collect badge on-site.

No children under 18 are allowed to participate in ticketed events, social or networking events or education conference program. TSF-1

  • Children under 18 must be accompanied by an adult at all times within the OCCC.
  • Children under 18 are not allowed on the trade show floor during exhibitor move in or move out.
  • IAAPA recommends children’s badges be attached directly to clothing, rather than worn on a lanyard.

On-site Registration Hours and Locations

Hours (varies per location):

Saturday, Nov. 11: 11:00 a.m. – 5:00 p.m. (Exhibitor Only)
Sunday, Nov. 12: 8:00 a.m. – 5:00 p.m.
Monday, Nov. 13: 8:00 a.m. – 6:00 p.m.
Tuesday, Nov. 14: 7:30 a.m. – 6:30 p.m.
Wednesday, Nov. 15: 7:30 a.m. - 6:00 p.m.
Thursday, Nov. 16: 7:30 a.m. - 6:00 p.m.
Friday, Nov. 17: 8:30 a.m. - 3:00 p.m.

Registration locations:

  • North Concourse, Orange County Convention Center (OCCC)
  • South Concourse, Orange County Convention Center (OCCC)
  • Hyatt Regency Orlando (Sunday and Monday only)
  • Hilton Orlando (Sunday and Monday only)
  • South Lot, Outside Exhibits (beginning Monday)


On-site Information 


IAAPA Attractions Expo is held at the Orange County Convention Center (OCCC), North and South Building. OCCC

Orange County Convention Center (OCCC)
9400 Universal Boulevard
Orlando, FL 32819

Trade Show Floor Hours

Tuesday, Nov. 14: 10 a.m. - 6 p.m.
Wednesday, Nov. 15: 10 a.m. - 6 p.m.
Thursday, Nov. 16: 10 a.m. - 6 p.m.
Friday, Nov. 17: 10 a.m. - 4 p.m.


Mobility equipment is available to rent from Scootaround. Click here for more information about renting a your scooter ($55/day), wheelchair ($55/day) or stroller ($15/day). Scooters and wheelchairs can be reserved in advance, strollers can only be rented on-site. 

For questions on accessibility, please contact 

Dress Code

The official dress code is business casual. Attendees are encouraged to dress appropriately for the weather as some special events and tours are held outdoors.

Translation Services

IAAPA offers free basic interpretation services in Spanish, Japanese, French, Italian, and Chinese. Reserve an interpreter for 30 minutes at no charge during opening hours of the International Business Lounge. Please schedule appointments as early as possible at the International Business Lounge. Interpreters needed for longer periods and interpreters fluent in other languages are available by appointment for a fee. For questions on interpretation of sessions, refer directly to session details.

Restaurants on Trade Show Floor and at OCCC

A variety of restaurants, concessions stands, and food carts are on both the North and South Concourses. Concessions will also be on the trade show floor. Show floor locations will adhere to show hours; hours for OCCC restaurants will be listed at each restaurant.

Give Kids The World


The IAAPA Attractions Expo will feature multiple opportunities to support Give Kids The World Village, a resort that creates magical moments for children with life-threatening illnesses and their families. We encourage you, your co-workers, your family or your company to support this outstanding organization and deserving cause.

For additional information, click here.

Social Media

Stay up to date during IAAPA Attractions Expo by connecting with us online. We’ll be posting updates regularly on the following sites:

LinkedIn Group: IAAPA

Mobile App

IAAPA Attractions Expo will offer attendees a mobile app to enhance their experience. Access exhibiting companies, product categories, education sessions and the floor plan on your web-enabled mobile device. For more information, click here

Orange County Convention Center (OCCC) FedEx Office 

The OCCC FedEx Office is open daily from 8 a.m. to 5 p.m. to assist attendees with a variety of services including printing, shipping and receiving packages, ship to home services and more. 


No babysitter service is available at OCCC. Please check with your hotel and make alternate arrangements.

Ancillary and Satellite Event Requests

Complete information on the ancillary space and satellite event requests program is forthcoming. For information, e-mail Diane Williams


The IAAPA Attractions Expo Conference Program will feature over 100 education seminars, luncheon events, and round table discussions. 

Participation in the Education Conference is FREE to IAAPA members and is available to non-members who purchase access to education for $329. 

Special Events

Gather with long-time industry friends and colleagues or develop new relationships and partnerships at IAAPA's extensive special event offerings. 

For additional information, click here.




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Hotel, Travel, and Transportation

The official housing company for IAAPA Attractions Expo is onPeak travel. onPeak has negotiated great rates at a wide variety of official Expo hotels in and around the OCCC and throughout Orlando. To take advantage of these deals and their expertise, reserve your hotel rooms here.

If you have questions, contact onPeak at +1 855/992-3353 or

A Cautionary Note: Other housing companies may reach out to you to book hotel rooms in Orlando pretending to be our official hotel partner. This information is incorrect and these companies often make promises they cannot deliver and end up charging exorbitant hidden fees. Please only book your hotel rooms at the discounted IAAPA Attractions Expo rates through onPeak.

Travel Assistance

World Travel, Inc.,
Phone: +1 800/602-6586

Visas and International Attendees

We encourage all international attendees to research their individual visa requirements for entry into the United States of America. It is the responsibility of each individual to determine their visa requirements and to acquire them as necessary to participate in IAAPA Attractions Expo. IAAPA provides letters of invitation only for registered exhibitors and attendees and information is collected during the registration process to facilitate this process. 

If an individual is unable to acquire a visa for entry, IAAPA will refund 100% registration fees with no processing fee if notified by November 17, 2017. A refund due to lack of visa entry must be requested by November 17, 2017, After that date, no refunds for visa related issues will be accepted. 

Taxi Cabs Fares and Local Taxi Companies

Taxi Cabs 
Taxi fares in Orlando are on a meter system. Taxi stands are located at the OCCC and at the Orlando International Airport. A list of approximate taxi fares from the OCCC to various Orlando destinations are below as a reference only. 

EPCOT/Disney: $34
Lake Buena Vista Area $21
World Gateway Area $27
Downtown Orlando $29
Universal Studios Resort $15
Orlando Intl Airport $32
International Drive/Sand Lake Road/”Restaurant Row” $8
North International Drive/Belz Factory Outlet Mall $11
SeaWorld Orlando & South International Drive $8

Local Taxi Companies
Ace Metro/Luxury Cab: +1 407/855-1111
Diamond Cab: +1 407/523-3333
Star Taxi: +1 407/857-9999
Mears Transportation: +1 407/422-2222

Hotel to OCCC Shuttle BusesShuttle

Complimentary shuttle service is provided to attendees wearing name badges between OCCC and official conference hotels. The full shuttle bus schedule will be listed in the coming months but in the meantime you can view the list of participating hotels here.

Driving Directions to OCCC

For driving directions to OCCC, visit here


There are several parking options available at the OCCC. Please see the parking map here. The standard daily rates in the OCCC lots are $15.00/day for passenger vehicles or $25.00/day for oversized vehicles. There is reduced rate of $10.00/day with free shuttle service from the Destination Parkway Lot. There is no overnight parking at the OCCC. Vehicles will be towed nightly.

I-Ride Trolley Service

The I-Ride Trolley is the exclusive, convenient and affordable transportation to hundreds of destinations within the International Drive Resort Area, inviting passengers to ride to local shops, restaurants, attractions, and hotels. The trolley operates daily from 8 a.m. – 10:30 p.m. Fares per ride: Adult $2 (Age 9-64), Seniors $0.25 (Age 65+), Children $1 (Age 3-9). Exact change is required for all cash fares. Unlimited ride passes are sold at most hotels, visitor centers, Walgreens and online. Fares: One-day pass is $5, three-day pass is $7, five-day pass is $9, seven-day pass is $12.

For additional information, click here.

Shuttle to I-Drive 360

A courtesy shuttle will be running between the Orange County Convention Center and I-Drive 360, home of the Coca-Cola Orlando Eye. Coupons are available on the shuttle to attractions for 20% off offer for the Coca Cola Orlando Eye, Madame Tussauds and Sealife. A coupon for 10% off Tapa Toro is also available on the shuttle. The shuttle will pick up every :15 and :45 of the hour from 4-9 p.m. on Nov. 14-16. A complex map of I-Drive 360 is available here



Local Discounts and Park Tickets 

 Check back in the coming weeks for more information. 

 Visit Orlando 
 The Official Source for
 Orlando Travel Planning
Visit Orlando is happy to welcome IAAPA attendees and has negotiated special "Show Your Badge" and ticket for Orlando area restaurants and attractions. Click HERE.
Advantage / EZ Rent A Car Advantage / EZ Rent A Car is pleased to offer 15% off their rates. Click here to book.
 Walt Disney World  
To purchase specially priced Disney Meeting/Convention Theme Park tickets, please call 407-556-5600 or click here. Please note the cut-off date for advance purchase savings is Nov. 13, 2017.
Universal Orlando® 

Universal Orlando® Resort is happy to offer a unique ticket link for Expo attendees. please click on Full Details for more information. 

SeaWorld Parks & Resorts Orlando SeaWorld Parks & Resorts Orlando welcomes you to Orlando and offers exclusive discounts. Click here.
 I-Drive 360  A courtesy shuttle will be running between the Orange County Convention Center and I-Drive 360, home of the Coca-Cola Orlando Eye. Coupons are available on the shuttle to attractions for 20% off offer for the Coca Cola Orlando Eye, Madame Tussauds and Sealife. A coupon for 10% off Tapa Toro is also available on the shuttle. The shuttle will pick up every :15 and :45 of the hour from 4-9 p.m. on Nov. 14-16. A complex map of I-Drive 360 is available here



Media and Press

For additional information on press and media, click here.

IAAPA Policies

Review the links below for information on IAAPA policies. 

Antitrust Policy

Suitcasing / Solicitation Policy

Outboarding Policy

Intellectual Property

Photography, Broadcast, and Livestreaming

Only escorted members of the Press are allowed to photograph booths. Attendees must obtain permission from the exhibitor before photographing a booth. Selfie sticks and Periscoping or Livestreaming of any kind is not permitted. A violation of this policy is a violation of IAAPA Show Guidelines. 

IAAPA Expo Show Guidelines

All registrants must comply with IAAPA policies on IP, Outboarding, Suitcasing and Photography, Broadcast, and Livestreaming. Additionally the following also apply:

  • Name badges are not transferable and cannot be reproduced, altered or swapped.
  • Lost or misplaced name badges can be replaced for $50.
  • Lost or misplaced special event tickets can be repurchased at full cost.
  • Personal safety and the security of personal effects is the responsibility of each registrant.
  • No hover boards or Segway's are permitted on the trade show floor.
  • NOTICE: Weapons of any kind prohibited.

Failure to adhere to Expo Show Guidelines can result in confiscation of name badge and removal from event.


Additional Questions? Contact IAAPA Staff Today

ADA Questions 
Advertising Opportunities  Brian Skepton, 
Ambassador Program
Asia Pacific Programming or
   Support From Asia Office
    IAAPA Brass Rings Awards - General
    IAAPA Brass Rings Awards -
   Family Entertainment Center
 Leslie Hutcheson, 
    IAAPA Exhibitor Awards
    IAAPA Hall of Fame Awards   David Mandt, 
    IAAPA Service Awards   Karen Secker,  
Board of Directors Meeting   Karen Secker,  
Bookstore   Liderby Gladden,  
Certification Programs   Reno Deschaine,  
Chairman’s Reception   Roxanne Pope,  
Committee Meetings and
   Joining an IAAPA Committee
 Karen Secker,  
Education Office and
   Speaker Ready Room 
 Liderby Gladden,  
Education Programs and
   Education Conference 
 Liderby Gladden,  
EDUTours   Cory Luster,
Europe, Middle East, Africa (EMEA)
   Programming or Support
    Booth Sales
    Booth Set-up or Exhibitor Questions
    Press Releases
Family Entertainment Center Programming   Leslie Hutcheson,  
Give Kids The World (GKTW)
   Village Charity Events 
 Diane Williams,   
Housing    Diane Williams,   
HR Symposium   Liderby Gladden,  
IAAPA Institute for Attractions Managers   Cory Luster,
Intellectual Property   Ryan Strowger, 
International Business Lounge 
Interpretation Services On-site 
Kickoff Event   TBD
Latin America Programming
   Asia Pacific
   Europe, Middle East, Africa (EMEA)
   Latin America and Caribbean
   US and Canada
Mobile App   Alice Mathu, 
Presentation Archives  
    Family Entertainment Center  Leslie Hutcheson, 
    All other programming  Liderby Gladden,  
Press Office and Press Credentials 
    Group Discount (20+) 
    Exhibitor - Password  Stacey Mills,
    Member - Password  
        Asia Pacific
        Europe, Middle East, Africa (EMEA)
        Latin America and Caribbean
        US and Canada
    Speaker - Password  Liderby Gladden, 
Renting Ancillary Meeting Space   Diane Williams,    
Research  Melissa Teates,    
IAAPA Rookies and Newcomers: FEC 101 Program   Leslie Hutcheson,
Safety and Advocacy Programming
Show Daily   Jeremy Schoolfield,  
Shuttle Buses   Diane Williams,   
Speaker Opportunities  Liderby Gladden, 
Sponsorship Opportunities
   (IAAPA Expos, FEC Summit,
   Leadership Conference)
 Jessica Gelsinon,
Trade Show Floor  Stacey Mills,
Vendor Floor Tours  Cory Luster,
Visa Letter Requests  
Water Park Programs  Cory Luster,
Young Professionals   Alex Reszitnyk,
Zoo Programs  Doug Stagner,