Expo Location
Orange County Convention Center (OCCC)
North and South Buildings
9899 International Drive
Orlando, FL, US

2019 Dates
Conference: Nov. 18 - 22
Trade Show: Nov. 19 - 22

Monday Handouts

Conference Program Handouts - Monday

Handouts provided by speakers are posted below.

View handouts from other days:

Tuesday -  Wednesday  -  Thursday  -  Friday

Session Title Handouts Provided by Speakers
9:00 - 10:15 AM
Brand Management for Museum and Science Centers Session Outline





Connecting the Dots of Employee Motivation: YES it Will Work for You!
 No materials available.
 Food & Beverage 101
 Interactive IT Case Study
 No materials available.
 Midway Game Merchandising: Drive More Players to Your Games
 No materials available.
 Security Trends & Best Practices for Water Parks
 No materials available.
 10:30 - 11:45 AM
 21st Century Redemption
 Ask The Experts: Midway Games Operations
 No materials available.
 Executive Leadership Perspectives for Zoos and Aquariums
 No materials available.
 Managing Water Park Attractions: How effective is your operation?

 Menu Evolution
 No materials available.
 Putting FUN into Organizational Training Programs

 Effective Training Game

 Technology Trends Panel
 No materials available.

Town Square 2.0: What Museums and Science Centers Can Learn from Urban Renewal Projects
Session Outline



 2:00 - 3:15 PM
 Create Buzz: Social Media Strategy and Tools
 No materials available.
 Customer Service that Will Make Them SMILE!
 No materials available.
 Departing with Expertise and Returning with Passion
 No materials available.
 Harnessing the Power of Culture in Your Organization
 No materials available.
How Disney Behavior Audits Will Make Your Employees and Business Successful
Planning and Implementing a Water Park Maintenance Program
Part 1

 Part 2 
Revenue Management for the Attractions Industry: Putting Dynamic Pricing into Context at Your Facility
 3:30 - 4:45 PM
Award-Winning Innovations at Zoos and Aquariums
 No materials available.
Business Analytics: Using Big Data To Improve Your Attraction’s Revenue And Performance
 No materials available.
Guest Service: Why Your Guests Complain and What to Do About It
 No materials available.
Midway Games Showcase: The Best of 2013
 No materials available.
Tailoring Your Museum or Science Center to Children
 No materials available.
Top 10 Promotions of 2013
 Friday Night Live

Water Park State of the Industry Address
 No materials available.
 5:00 - 6:15 PM
Analytics in Action: Do-It-Yourself Online Research for Entertainment Venues
Museum and Science Centers: New Trends in Attractions Design
 No materials available.
Sponsorship Thinking Outside of the Batter’s Box – Lessons from Minor League Baseball


The “People Attraction” – Turn Guest Service into a Remarkable Experience
Water Park Session: Model Aquatic Health Code
 No materials available.

2013 Education Program Silver Sponsors: FORREC; Pricetag BV