Heather Barnes, M.A, Director of Guest Experiences at Museum of Science and Industry, Chicago, US
Heather directs the overall guest engagements and live science experiences for the museum’s 1.5 million annual visitors. Heather has successfully led the transformation of the guest experience department, positioning MSI as a customer service industry leader. She is nationally recognized for using improvisation as a tool to throughout the museum to help engage guests, build team relationships, and teach educational content. As a graduate of the Second City program, Heather has directed, produced, and performed in several sketch comedy and improvisational shows throughout Chicago. Currently Heather is a faculty member at the Second City Training Center. Heather consults with museums across the country, and has participated in the Alan Alda Center for the Advancement of Science Communication. She has a Master of Arts degree in public policy from the University of Chicago, and she has recently served on the board of the International Museum Theatre Alliance.