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Session: MEGA solutions – Takeaways from big operational challenges for your facility.


Tuesday 25 Sept. 2018
15:30 - 17:00


Conference Room 2

Get inspired by the way mega projects operate to improve your operations.

Whether it’s a mega concert, an enormous pavilion or a giant stadium, surprisingly they face the same challenges as your facility. Size (almost) doesn’t matter: ticketing, marketing, food and beverage and safety are only a few examples of similarities between their operations and those of your facility. During this session speakers will talk about planning and the impact of their venues on our business, while exploring the challenges and the differences and similarities in the way of tackling them.



Eric Cosset
Host - Eric Cosset, Director Park Operations Product Integration, Disneyland Resort Paris

Eric Cosset has been working for Disneyland Paris for 28 years. With a background in Hotel Management, he has worked for the Holiday Inn and the Sheraton group. His missions at Disneyland Paris have been very varied, from Parks Food and Beverage Director, to General Manager for 3 different hotels in the Resort. In 2007, he took the position as Park Operations Director of both parks and in 2011, he became Director Park Operations Product and Development. In this new role, he is in charge of all new attractions projects, of all investments which can improve the existing assets for better safety, efficiency, service and quality and to insure that the product offering for the visitors is up to Disney standards.


Annika Troselius
Annika Troselius, Public Relations Manager , Gröna Lund

Annika Troselius is Public Relations Manager at Gröna Lund, the oldest amusement park in Sweden. Opened in 1883 the park boasts rides, games, restaurants, live shows and concerts with a stunning view of the capital of Sweden, Stockholm. Ms. Troselius has been working with concerts, event planning, Public Relations and Public Affairs at Gröna Lund since 2003. She has a background in information and communication, working with the top event planners in Sweden as well as developing leadership material for business managers and human resource managers.

Sander van Stiphout
Sander van Stiphout, General Manager, Amsterdam ArenA

Sander van Stiphout is the director of Amsterdam ArenA International, the consultancy and management branch of the Amsterdam ArenA, since 2006. He has worked in stadium projects worldwide and was involved in projects related to all recent major tournaments. His successful business development in Brazil resulted in management positions held by the company in the stadiums of Salvador, Natal and Porto Alegre. Sander was special stadium operations consultant to the Qatar Supreme Committee in relation to the FIFA World Cup 2022 preparations.

Since January 2016 Sander is also responsible for the program management of Amsterdam Innovation Arena which focuses on enhancement of fan experience, increasing revenues and decreasing operating costs together with ecosystem partners such as City of Amsterdam, Amsterdam Smart City, TNO, KPN, KPMG, Huawei, Microsoft, Philips Lighting, Nissan, Eaton, BAM, Honeywell, Heineken and Ballast Nedam.

Sander likes to think of stadiums as living rooms of a society and what drives him is to contribute to a well-managed, safe stadium with a great fan experience that makes profit and creates value to the community.

David Gianotten
David Gianotten, Managing Partner / Architect, OMA

David Gianotten is the Managing Partner-Architect of OMA (Office for Metropolitan Architecture). As such, he is responsible for the overall management, business strategy, and growth of the company worldwide.

As Partner-in-Charge David currently oversees the design and construction of various projects, including the Taipei Performing Arts Centre in Taipei, the Prince Plaza Building in Shenzhen, the KataOMA resort in Bali, the New Museum for Western Australia in Perth, the masterplan of Feyenoord City - including the architectural design of new Stadium Feijenoord - in Rotterdam, and the Bajes Kwartier - a conversion of a large 1960’s prison - in Amsterdam.

David has amongst others been responsible for the design and realization of parts of the CCTV headquarters in Beijing, realization of the Shenzhen Stock Exchange in Shenzhen, and the recent MPavilion 2017 in Melbourne. David’s work is published worldwide and several of his projects have received international awards in various categories. David gives lectures around the world mainly related to his projects and specific topics such as the future development of the architectural profession, context, and risk in architecture.

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Practical summary

Date: Tuesday, 25 September 2018
15:30 - 17:00
Location:   RAI Amsterdam Convention Center Conference Room 2
Fee: Free Admission with EAS badge (IAAPA-members)
'Conference Programme' add-on required (non-members) 
Track: Global Challenges Track
Notes: Must be 18 or older to attend.