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Session: Every Guest Has Special Needs


Tuesday 25 Sept. 2018
11:00 - 12:15


Conference Room 1

How to think inclusive from design to operations, from safety to marketing

Visitor attractions want to offer everybody the chance to participate in what they have to offer. Even though this ideal is not always possible due to health- and safety considerations, more and more facilities try to offer that chance to as many people as possible. By taking the different needs from a diverse range of groups, who otherwise would not be able to visit or ride, in account our industry is working on a culture of true accessibility.

Join this session to hear about how to be as inclusive as possible from design to finish, with safe operations and clear communications for different target groups.



Host - Andreas Sievering, CEO, Fort Fun

Andreas became CEO of FORT FUN in 2015, after running the park as General Manager for 2 years. He was the Technical Manager of the park from 2008 to 2013 under the company name of One World NRW. As a technical expert, Andreas established an historical maintenance and refurbishment program which revitalized the park. He also created and developed 2 entertainment projects which boosted the popularity of the site; the award winning show “Holy Forest” and “ Fort Fear” , one of the best Halloween events in Germany. This year, Fort Fun has just opened its new children’s area L.A.B.S. Andreas has a technical background that he developed before joining the Attractions Industry. He worked as carpenter, a boat builder and a technical officer of a ski resort. Andreas is also a coach of the junior soccer team TSV Bigge Olsberg.

Fabien Manuel
Fabien Manuel, Chief Designer, Compagnie des Alpes Development

Fabien Manuel started his career in 2004, working for several Parisian agencies of creation, design, as graphic designer, illustrator then Art director. He joined the Development products Quality team of the Compagnie des Alpes as Concept designer - Artistic Coordinator on March, 2014.

One of his first projects in CDA was to work on the continuation and the finalization of the Walibi parks rebranding by taking into account key adjustments based on the feedbacks and the development of a unique story telling. 2016 was marked by the opening of a global thematic area "Explorer Adventure" with the attraction “TIMBER” at Walibi Rhône-Alpes and “PULSAR" at Walibi Belgium.

Werner Nowotny
Werner Nowotny, Operations Manager, Movie Park Germany

Werner Nowotny is Manager Park Operations at Movie Park Germany. At 48, he already has 24 years of experience in the industry and worked previously for Europa-Park, Warner Bros Movie World, LEGOLAND, and Sea Life. As operations leader, his main focusses are health & safety, the guest experience, revenue and interaction. Werner estimates that during his career, he lead already more than 700 Park Duty Manager shifts.

Thorsten Eden
Thorsten Eden, First Chairman, Freundeskreis Kirmes und Freizeitparks

Thorsten Eden, 40 years old, studied tourism economy and works in the Meyer Werft Visitor Center (Germany). Since a few years he is the first chairman of the Freundeskreis Kirmes und Freizeitparks e.V., Germanys biggest society of amusement park, funfair and rollercoaster enthusiasts with 1.000 members. Thorsten has visited about 160 amusement parks in the whole world.

Sven Lakemeier
Sven Lakemeier, Member, Freundeskreis Kirmes und Freizeitparks e.V.

Sven Lakemeier is a theme park and fun fair enthusiast visiting parks since the mid 2000s and a member of Freundeskreis Kirmes und Freizeitparks e.V. for over 8 years. In this time he rode over 1000 roller coasters on three continents in over 250 locations. At FKF he is among other things involved with the print magazine "Park and Ride" and the yearly FKF Convention. In his professional life he is a Munich based network and VoIP specialist with a diploma in Computer Science.

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Practical summary

Date: Tuesday, 25 September 2018
11:00 - 12:15
Location:   RAI Amsterdam Convention Center Conference Room 1
Fee: Free Admission with EAS badge (IAAPA-members)
'Conference Programme' add-on required (non-members) 
Track: Guest Experience Track
Notes: Must be 18 or older to attend.