| Tuesday, June 9, 2009 |
| Title |
Speaker |
Handout File |
| A Comprehensive Approach to Safety |
Joe Schott
Vice President, Representative Director
Walt Disney Attractions Japan |
A Comprehensive View of Safety Training Get What You Expect.pdf |
| Keys to Understanding and Improving Waterpark Safety in Asia |
Richard A. Carroll, Senior Vice President/COO
Yongpom Ho, Asia Client Director Jeff Ellis & Associates (Global Consultants) |
Keys to Understanding and Improving Waterpark Safety in Asia Richard A Carroll Yongpom Ho.pdf |
| Overview of Safety in Korean Parks and Attractions |
Choongyul Son
Vice-Chairman, Safety & Technical Committee
KAAPA
South Korea |
Overview of Safety in Korean Parks and Attractions.pdf |
| Operational Excellence - Perfecting Training and Documentation |
Joe Schott
Vice President, Representative Director Walt Disney Attractions Japan |
Operational Excellence Perfecting Training and Documentation Joe Schott.pdf |
| Maintenance Excellence – Universal and Asian Safety Standards and Applications |
Cynthia R. Mamon
Vice President, SMILE Division- Sales, Marketing, Imagineering, Leisure and Entertainment
Enchanted Kingdom |
Maintenance Excellance Universal and Asian Safety Standards and Applications Cynthia Mamon.pdf |
| Wednesday, June 10, 2009 |
| Title |
Speaker |
Handout File |
| Effectively Managing Theme Parks Utilizing Information Technology |
Jung-Rae Kim
Managing Director, Lotteworld
South Korea
|
Effectively Managing Theme Parks Utilizing Information Technology Jung-Rae Kim.pdf |
| Be Our Guest: An Insider's Look at Guest Services |
Joe Schott
Vice President, Representative Director Walt Disney Attractions Japan |
Be Our Guests Engaging Guests in Safety Joe Schott.pdf |
| Be Our Guest: An Insider's Look at Guest Services |
Tom Mehrmann, (left) Chief Executive, Ocean Park, Hong Kong |
Be Our Guest An Insider's Look at Guest Services Tom Merhman.pdf |
| Thursday, June 11, 2009 |
| Title |
Speaker |
Handout File |
| Incorporating Asian Values In Your Service Training |
Lee-Li Ng
Section Head
The Tourism Academy @ Sentosa
Temasek Polytechnic
|
Incorporating Asian Values In Your Service Training Ng Lee Li.pdf |
| Leadership at the Corporate Level to Promote Good Guest Services Practices |
Tony Sze
General Manager - Group Investment
Chimelong Group Company |
Corp Culture to Provide Good Guest Services Tony Sze.pdf |
