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2009 Asian Attractions Expo Education Sessions are sponsored by:
Tuesday, June 9, 2009
Full Day IAAPA Safety Institute
10:00am - 5:00pm
A Comprehensive Approach to Safety
Greg Hale
Vice President and Chief Safety Officer
Worldwide Safety and Accessibility
Walt Disney Parks & Resorts
This session will present an overview of the basic operations and best practices for running a park safely. Mr. Hale will present the fundamentals of safe facility operations in the attractions industry.
Keys to Understanding and Improving Waterpark Safety in Asia
Richard A. Carroll, Senior Vice President/COO
Yongpom Ho, Asia Client Director
Jeff Ellis & Associates (Global Consultants)
This session will offer an overview of universal safety standards and provide examples illustrating industry best practices in the WaterPark Industry. Attendees will learn about several specific issues which can have a significant impact on an attraction’s safety record. The session will also highlight safety achievements in Asia in recent years.
Overview of Safety in Korean Parks and Attractions
Choongyul Son
Vice-Chairman, Safety & Technical Committee
KAAPA
South Korea
Operational Excellence - Perfecting Training and Documentation
Joe Schott
Vice President, Representative Director
Walt Disney Attractions Japan
In this session, attendees will learn how technology can increase efficiency in training without compromising quality and consistency. Mr. Schott will show that higher-quality training will improve park operations, and he will discuss how to use training to update documentation and procedures to reflect a dedication to industry standards.
Maintenance Excellence – Universal and Asian Safety Standards and Applications
Cynthia R. Mamon
Vice President, SMILE Division- Sales, Marketing, Imagineering, Leisure and Entertainment
Enchanted Kingdom
Philippines
This session will review major universal safety standards in maintaining rides and attractions. Mrs. Mamon will address how the standards have been successfully adapted to the needs of the Asian Attractions Industry and will provide tools that attendees can apply to improve the safety of their facilities.
IAAPA Safety Institute Wrap up with Greg Hale
Mr. Hale will wrap up the Safety Institute and allow time for questions regarding various topics covered throughout the day.
** Reserve your seat for this special full-day presentation. No additional fee for Conference attendees. Lunch is not included.
Wednesday, June 10, 2009
1:00pm - 5:00pm
Effectively Managing Theme Parks Utilizing Information Technology
Jung-Rae Kim
Managing Director, Lotteworld
South Korea
Information technology can significantly impact a guest’s experience. Learn how Lotteworld, a world-class theme park located in Seoul, utilizes a computer networking system throughout all areas of the park to analyze guest behaviors and interprets the results to find ways to better serve its guests.
Be Our Guest: An Insider's Look at Guest Services
Tom Mehrmann, (left) Chief Executive, Ocean Park, Hong Kong
Greg Hale, (right) Vice President and Chief Safety Officer, Worldwide Safety and Accessibility, Walt Disney Parks & Resorts
In this unique session, industry veterans will focus on a wide range of policies and programs developed and implemented by a company’s management that shape a guests’ experiences. Learn from the creative techniques and inspiring success stories that have provided guests with a safe, fun, and memorable experience. The session moderator, will guide our panelists through questions designed to highlight various key aspects of guest services in Asia’s Amusement Parks.
Thursday, June 11, 2009
12:00 noon - 5:00pm
Leadership Luncheon:
Attractions Industry Growth and Development in Asia
Mr. Wang Gang
Vice President, OCT Holdings Co.,Ltd.
People's Republic of China
Learn from the remarkable success stories of China’s OCT Company. Their numerous holdings throughout China have made them one of the most recognized names in our industry. Mr. Wang Gang will share his perspective on leadership and guiding a vast enterprise to success.
** Reserve your seat for this special presentation. No additional fee for Conference attendees. Lunch is provided.
Incorporating Asian Values In Your Service Training
Lee-Li Ng
Section Head
The Tourism Academy @ Sentosa
Temasek Polytechnic
Singapore
This seminar will address important areas for management to consider as they develop and refine effective training programs and policies to train employees to deliver high quality guest services. Ms. Ng will share insights into how Good Service Attitude blends personal value systems with corporate values. She will address the question of how to incorporate traditional Asian values with a company’s customer care values.
Leadership at the Corporate Level to Promote Good Guest Services Practices
Tony Sze
General Manager - Group Investment
Chimelong Group Company
People's Republic of China
The leadership and culture within a company can dramatically influence the experiences that guests may expect at an attraction. Learn how corporate culture can help a company sustain great guest services practices at every level.
Friday, June 12, 2009
10:00am - 2:00pm
Developing Successful Waterparks in Korea: Current Trends in a Rapidly Growing Industry
Young Ki Hong
COO
Ocean World
South Korea
This session will begin with a brief review of the key events that have shaped the Waterpark industry in South Korea. Mr. Hong, will provide insights into the waterpark business ranging from broad reviews of recent statistics to emerging trends, including specific issues in the areas of Guest Relations, Target Audiences, Controlling; and challenges such as the high demand for lockers. The session will conclude with a look towards the newest trends and projects, and the future of Asian Water Parks.
Leadership Luncheon:
Guiding the Industry Forward Through Economic Crisis
Won Hyo Lee
Director General,
Seoul Grand Park(SGP), Seoul Metropolitan Government(SMG)
South Korea
This presentation will address the future of the Asian Amusement Park Industry in light of the global economic crisis. It will highlight the 1997 economic crisis in Korea and use examples of the choices that parks such as Lotteworld and others made which helped them successfully survive that time and emerge among the countries biggest parks. The presentation will consider the lessons from that time which may provide guidance to Amusement Park operators striving to survive these difficult economic times.
** Reserve your seat for this special presentation. No additional fee for Conference attendees. Lunch is provided.
2009 Asian Attractions Expo Education Sessions are sponsored by:
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