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Education


IAAPA Certification

IAAPA Certification is the mark of professional achievement in the attraction industry.

Starting in 2015, you can earn credit-hours towards IAAPA certification by participating in events and programs at Asian Attraction Expo (AAE). Credit hours are shown at the end of each event below.  

IAAPA Certification

IAAPA INSTITUTE FOR ATTRACTIONS MANAGERS*

Ocean Park Hong Kong - Applause Pavilion
Sunday - Tuesday, 14 - 16 June
Sunday - 08:00 - 20:00   14 June 
Monday - 08:30 - 18:30   15 June
Tuesday - 08:30 - 15:00   16 June

IAAPA is proud to offer the IAAPA Institute for Attractions Managers, a professional development program, to help you strengthen your management team. The course is a blend of classroom instruction, case study, and field work. The two and a half day program is aimed at industry professionals with at least three years management experience who have demonstrated the potential and commitment to be on your senior management team and covers five core subjects: Finance, Operations and Safety, Marketing and Communications, Revenue Operations, and Human Resources and Leadership.


Faculty:
Vivian Lee ICAE – Executive Director, Ocean Park Hong Kong
Shaun McKeogh ICAE – Vice President at Management Resources, Head of International Training Academy
Ysanne Chan – Director and Corporate Controller, Ocean Park Hong Kong
Ron Merriman – Managing Director, MR ProFun China
Doug Akers ICAE – Director, Business Development, Resorts World Sentosa

Registration for the IAAPA Institute for Attractions Managers includes free registration to Asian Attractions Expo 2015, all course materials and instruction, daytime meals and refreshments, certificate of completion, and hands on learning experiences at Ocean Park Hong Kong. IAAPA Certification: participation in the IAAPA Institute for Attractions Managers (IAM) can earn 16 hours.

IAAPA SAFETY INSTITUTE


Level 2, N201AB
Tuesday, 16 June
10:00 - 16:15

Join industry experts as they share insight into the best practices in safety operations during this full-day institute program. Presenters will share best practices on topics affecting your business such as safety, standards, security, and ride operations.

Speakers:
Jose Reyna ICAE – Head of Park Operations, Enchanted Kingdom Philippines
Mike Denninger – Senior Corporate Director of Rides, Engineering, and Maintenance for SeaWorld Parks & Entertainment.
RAC Carrol ICAE – Senior Vice President/COO, Jeff Ellis & Associates Inc.
Heiko Engels – General Manager Operations HQ, Dailan Wanda Group

Blue Reyna​​                                   Denninger_headshot                            Heiko Engels
Jose Reyna ICAE                             Mike Denninger                                        Heiko Engels
Head of Park Operations                   Senior Corporate Director of Rides           General Manager
Enchanted Kingdom Philippines        Engineering and Maintenance                  Operations HQ
                                                           SeaWorld Parks & Entertainment ​            Dailan Wanda Group


Rac Carroll June 2014
RAC Carrol ICAE
Senior Vice President/COO
Jeff Ellis & Associates Inc.


Certificate Information:
Earn a certificate of completion for attending the IAAPA Safety Institute. To receive a certificate of attendance, attendees must be present throughout all sessions and have their badge scanned at all required times. Certificates will be available for pickup at IAAPA Central (Booth 618, HALL 3C) anytime after 12:00 Wednesday, 17 June.

IAAPA Certification: participation in the IAAPA Safety Institute at AAE 2015 can earn 4 credit hours.

LEADERSHIP BREAKFAST*


Level 3, Hall 3G
Thursday, 18 June
08:30 - 09:45
Featuring Keynote Address by Six Flags Chairman, President, and CEO, Jim Reid-Anderson


Jim Reid-Anderson, chairman, president, and chief executive officer of Six Flags Entertainment Corporation—the world’s largest regional theme park company with $1.2 billion in revenue and 18 parks across North America—will deliver the keynote address at the 2015 Asian Attractions Expo Leadership Breakfast. For 54 years Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions including up-close animal encounters, Fright Fest® and Holiday in the Park®. The company has posted record-high financial performance in each of the last four years.

Six Flags operates 18 parks—16 in the United States, one in Mexico City, Mexico and one in Montreal, Canada, and hosts approximately 26 million guests each year. Recently the company outlined an international expansion strategy to help build Six Flags-branded theme parks in the Middle East and China.

Prior to joining Six Flags in August 2010, Reid-Anderson was an adviser to Apollo Management L.P. and to the managing board of Siemens AG, a worldwide manufacturer and supplier for the industrial, energy and healthcare industries. From May 2008 through November 2008, Reid-Anderson was a member of Siemens AG’s managing board and CEO of Siemens’ Healthcare Sector, and from November 2007 through April 2008 he was the CEO of Siemens’ Healthcare Diagnostics unit. Prior to the sale of the company to Siemens, Reid-Anderson served as Chairman, President and CEO of Dade Behring Holdings, Inc., a company that manufactured medical diagnostics equipment and supplies, which he joined in August 1996. Reid-Anderson previously held roles of increasing responsibility in various international markets at PepsiCo, Grand Metropolitan (now Diageo), and Mobil.

Jim Reid Anderson CEO Of Six Flags 2011

EDUCATION SESSIONS

Wednesday, 17 Jun

 

Level 2, N201AB
13:30 - 14:30

Business is Booming: What’s New in Asia
Asia is the fastest-growing region of the global attractions industry. The growth is fueled by the expanding middle class and their desire to spend money on leisure activities. Learn about this record growth and how it may make Asia the world’s largest attractions market in the next 10 years. Plus, enjoy a preview of some of the exciting projects opening in the Asia-Pacific region in the year ahead.
Speakers: Mike Davis, Senior Vice President and Executive Producer of Entertainment, Universal Studios Japan; Mario Mamon ICAE, Chairman and President, Enchanted Kingdom ; Tony Sze, Group Senior Counselor, Chimelong Group; Tim Newman-Morris, Managing Director, Lollipops Playlands International 


Mike Davis_s                       Mario Mamon                         Tony Sze                      Tim Newman-Morris
Mike Davis                      Mario Mamon ICAE            Tony Sze                         Tim Newman-Morris
Senior Vice President        Chairman and                        Group Senior                    Managing Director
and Executive Producer     President                               Counselor                         Lollipops Playlands
of Entertainment                 Enchanted Kingdom              Chimelong Group             International
Universal Studios Japan
                                                                                          
Level 2, N201AB
14:45 - 15:45
Human Resources (HR) Strategies to Deliver Dream-Worthy Guest Experiences
Walt Disney got it right when he highlighted how an attraction needs its employees to bring the guest experience to life. Get the people formula wrong and an attraction may never realize its fullest potential. Get it right and guests will come back over and over. Explore the important staffing issues that will help your attraction experience shine. Learn how to drive your success with effective HR strategies including: recruiting efficiencies, training, retaining talent, employee engagement, capitalizing on expatriate expertise, and developing a supportive workplace culture.

Speaker: Shaun McKeogh ICAE, Vice President at Management Resources, Head of International Training Academy

Shaun McKeogh
​​Shaun McKeogh ICAE
Vice President at Management Resources
Head of International Training Academy

Level 2, N201AB
16:00 - 17:00
Reduce Your Risk: Tips for Creating an Effective Risk Management Program for Your Attraction

Whether you want to create a risk management program for the first time or refine a program you’ve had in place for years, this session is about getting it right. Discover the foundations of a solid risk management program and learn how to apply proven strategies and tactics to protect your guests, employees, and your business. From reducing risk through tried-and-true best practices to implementing effective ways to insure you’re in control of your operations, this session will outline the tenants of a successful program for attractions large and small.
Speaker: Franceen Gonzales ICAE, Executive Vice President, Business Development, WhiteWater West Industries, CANADA

Franceen_s
Franceen Gonzales ICAE
Executive Vice President
Business Development
WhiteWater West Industries, CANADA

Thursday, 18 June


Level 2, N201AB
11:15 - 12:15
How an Effective Recovery Strategy Turned the Business around for the Ngong Ping 360 
The reputation, stakeholders’ confidence, and business of Ngong Ping 360 (NP360), a cable car attraction in Hong Kong, were damaged following an unexpected and prolonged stoppage of service during peak time in 2012. Learn how NP360 formulated and implemented a Business Recovery Strategy for maintenance, customer service, corporate communications, and market positioning that restored public trust and turned its business around. The proactive strategy revitalized the brand, drove the business to new heights, and made NP360 one of Hong Kong’s must-visit tourist attractions

Speaker: Stella Kwan, Managing Director, Ngong Ping 360

​​stella_s
Stella Kwan
Managing Director
Ngong Ping 360


Level 2, N201AB
14:15 - 15:15
How to Develop a Social Responsibility and Sustainability Program: Lessons Learned from Ocean Park Hong Kong

What’s the right amount of focus on social responsibility programs? How much should an attraction invest? How do you establish priorities? Should managers expect a return? What are the secrets for a successful sustainability program? Explore these issues and more as leaders from Ocean Park Hong Kong share their experiences reducing marine debris and serving sustainable seafood in their restaurants though their Blue Matters campaign. Learn how sustainability and corporate social responsibility ideals can become a reality in your attraction as well.
Speaker: George Tso ICAE, Executive Director of Engineering, Ocean Park, Hong Kong; Isabel Li, Education Director, Ocean Park, Hong Kong

George Tso                        Isabel_s
George Tso ICAE                  Isabel Li
Executive Director                  Education Director
of Engineering                        Ocean Park, Hong Kong
Ocean Park, Hong Kong

Friday, 19 June


Level 2, N201AB
08:30 - 09:30
Leveraging Brands to Drive Your Business
Attractions around the world have latched on to big brands and used them to enhance their business. It’s a unique strategy but not one that comes without opportunities, costs, and complications. Explore how to make the most of brands in your attraction. From television and children’s cartoon brands to themes associated with motion picture blockbusters, celebrities, and even original brands; incorporating intellectual properties into your guest experience can drive your business. Learn how to effectively leverage brands and IP licenses for your business regardless of its size or focus.

Speaker: Lynton V. Harris, Chairman and CEO

Lynton Photo
Lynton V. Harris
Chairman and CEO
The Sudden Impact! Entertainment Company

Level 2, N201AB
09:45 - 10:45
Using Media-Based Technology to Keep the Guest Experience Fresh and Exciting

Parks and attractions guests like new experiences. And, those new experiences can influence new and repeat visitation. Unfortunately, not every attraction can afford to introduce a brand new ride or experience every year. Discover how some operators use media-based technology and software-driven experiences to create new and refreshed attractions at a reduced cost. Understand the challenges and opportunities created by these technologies so you can consider whether or not they are right for your attraction.
Speaker: Weitao Liu, Managing Director – China, Triotech; Judy Qiao, Vice General Manager, Shenzhen OCT EAST Co. Ltd; Hu Wei, Vice President, Happy Village Tourism Branch, Shanghai OCT Co. Ltd.

Weitao Liu                               Mrs Qiao_s                                   Mr. Hu_s
Weitao Liu                                   Judy Qiao                                          Hu Wei
Managing Director – China,          Vice General Manager                       Vice President
Triotech                                        Shenzhen OCT EAST Co. Ltd            Happy Village Branch Shanghai
                                                                                                                 OCT Co. Ltd.

Level 2, N201AB

14:15 - 15:15
The Power of Destination Marketing: Everyone Wins
Explore how theme parks, attractions, and resorts can work hand-in-hand with hotel partners to drive business for everyone. Understand the importance of having a truly integrated strategy to market your destination and create unforgettable moments and lasting memories that will keep visitors coming back for more. Learn how to work together to drive your business and to generate more business for your region and explore how hospitality partners can magnify their voice and impact to attract attention and guests of all ages and cultures.
Speakers:
WaiKuan Wong, Senior Vice President of Marketing and Communications,Themed Attractions Resorts & Hotel Sdn Bhd.; Christina Tse, Director of Marketing Communications, JW Marriott Hotel; Macau and The Ritz-Carlton, Macau; Russell Stokes, Assistant Vice President, Resort Services, Galaxy Macau™ 


Waikuan Wong profile photo                                      Christina Tse                                       Russell_s
WaiKuan Wong                        Christina Tse                                     Russell Stokes
Senior Vice President of                    Director of Marketing                          Assistant Vice President
Marketing and Communications        Communications                                Resort Services
Themed Attractions Resorts              JW Marriott Hotel Macau                  Galaxy Macau™
& Hotels Sdn. Bhd.                            and The Ritz-Carlton, Macau

 

IAAPA Certification: participation in the AAE 2015 education conference program can earn a maximum of 8 credit hours.

Session details as of 2 April 2015. Subject to change. Please check back for updates.


*IAAPA Institute for Attractions Managers and Leadership Breakfast require a separate fee.