WEDNESDAY, 14 JUNE
Discover how expanding your focus on interactive play can lead to improved length of stay, guest satisfaction, and a stronger sense of community for your attraction. Embracing the primal nature of play in attractions and planning of projects can lead to direct and positive gains in operations and profitability. Physical play connects humans together through shared experiences that entice guests as individuals to engage with others in ways the digital age leaves behind. Gain an understanding of four play styles, how understanding each will help park operators, and how play can be profitable and drive attendance.
Learn about new play experiences (both wet and dry) in the market and how they can complement each other.
Speaker: Chris Perry, ICAE, Chief Executive Officer, WhiteWater West SEA
| Chris Perry, ICAE bio |
|What's New in Asia |
13:00 - 14:30
Learn about the newest trends and hottest new attractions in Asia from a panel of industry leaders as they discuss what is new in the Asia-Pacific market. You will also gain insight into the presenters’ involvement in the region and have a unique opportunity to ask questions and learn from their experiences.
Speakers: Details coming soon.
The Safety Learning Lab: Exploring Risk Management Techniques
15:00 - 16:30
Join in this highly practical and interactive workshop as your learn the importance of developing a safety culture by way of introducing risk assessments to your organization. Learn about the basic steps to follow, how to conduct them in your attraction, and what to do with them afterwards so that your organization continually works toward becoming a safer place for your team members and your guests.
Speakers: Zishan Amir, General Manager, Mega Adventure Singapore; Steve Wood, Senior Technical Consultant, Ultimate Entertainment Group
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| Zishan Amir bio ||Steve Wood bio |
|A World of New Ideas – Multimedia Spectaculars |
15:30 - 17:00
Join us for an inspiring look at the latest trends, projects, and stand-out multimedia spectaculars. From the world’s most famous multimedia presentations to Asia's recent productions, explore some of the most breathtaking shows and a preview of what’s to come. Discover what has convinced destination decision makers to implement spectacular attractions to drive attendance, what trends unite successful projects, and what lessons theme parks and resorts can learn. Regardless of the venue, the key questions remain the same: What will give people the urge to visit now? What will keep them coming back? How can we entice them to stay longer?
Moderator: Michael Switow, Contributing Writer, Funworld Magazine
Speakers: Jean-Christophe Canizares, Chairman and CEO, ECA2; Jack Ellison, Director, H2O Events; Michael Reid, Founder/Director, ICONPATH Curated Experiences; Paul Rivet, Director, Entertainment, Walt Disney Attractions Japan, Ltd.
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| Jean-Christophe Canizares bio || Jack Ellison bio || Michael Reid bio || Paul Rivet bio |
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|Michael Switow || || || |
|THURSDAY, 15 JUNE |
| A world-class panel of TEA members will discuss the state of innovation in attraction design and delivery with a focus on what is appropriate for SE Asia. SE Asia developers and operators want to do more engaging and fun attractions but often have limited budgets. Panel members will discuss the unique characteristics and opportunities for innovation from initial storytelling to opening day. |
Moderator: Jonathan Casson, Director of Development, Twentieth Century Fox – Live- and Location- Based Entertainment
Speakers: Ron James, Chief Theming Creative Director, Wanda Cultural Tourism Planning and Research Institute; Thomas Megna, President, TEA Asia-Pacific; Ron Merriman, Managing Director, MR ProFun China, Co. Ltd.; Ken Wheatley, Director, Christie; Jill Wu, CEO, YAOX5D Group
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| Jonathan Casson bio || Ron James bio || Thomas Megna bio || Ron Merriman bio |
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|Ken Wheatley bio ||Jill Wu bio || || |
Discover proven techniques to drive your food and beverage revenue sales through the art of upselling. Gain an understanding of what it takes to implement a successful program at your facility through this highly interactive session. Topics covered include who needs to be part of your program, what should you be upselling, why guests want to be upsold to, and how to engage your staff. |
Speaker: Neva Heaston, ICAL, Director of Revenue Operations, Wild Wadi Waterpark
| Neva Heaston, ICAL bio |
Delivering Transformational Guest Experiences through Business Analytics
Today’s most successful media brands use sophisticated audience development techniques to differentiate themselves from their competitors. When combined with smarter infrastructure and analytics, these emerging frameworks open new ways to know and serve our guests. Universal Parks & Resorts, WeChat, Amazon, Google, and Facebook are all building integrated customer experiences that reward long-term relationships and include complex journeys across the engagement lifecycle. Take cues from these market leaders, and learn how to better engage your guests by looking at experiences holistically, across the entire engagement lifecycle and across the customer relationship as a whole.
Moderator: Ron Merriman, Managing Director, MR ProFun China
Speakers: Vivian Lee, ICAE, Executive Director, Sales and Marketing, Ocean Park Hong Kong; Gerald Parham, Principal Strategist – Multichannel, Global Media and Entertainment Center of Competency, IBM
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| Ron Merriman bio || Vivian Lee, ICAE bio || Gerald Parham bio |
Learn how to increase annual attendance by allowing guests to first visit your attractions using smartphones and digital devices. Discover new ways to advance your attraction technologically, increase profit margins, and ensure guest safety. |
Moderator: Cynthia Mamon, ICAE, COO, Enchanted Kingdom Inc.
Speakers: Bob Hayward, Principal, Management Consulting, Asia Pacific KPMG; Chris Ho, General Manager, International Business Department, Chimelong Resort; Peter Roedbro, CEO and Founder, Entertainment Booking Concepts
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| Chris Ho bio || Peter Roedbro bio |
|The HR Learning Lab: Exploring an Effective Themed Recognition Program |
16:30 - 18:00
Well-designed recognition programs have a positive effect on employee engagement. Gain exposure to some of the world’s most effective and creative recognition techniques which deliver increased employee productivity and high employee engagement. Attendees will work in small groups to create a tiered themed recognition program to motivate employees and add value to the business. Each participant will be rewarded with a complimentary copy of Reasons 2 Reward.
Speaker: Ann-Maree O’Neill, Human Resources Manager, Southport Sharks
| Ann-Maree O'Neill bio |
|Young Professionals Forum |
17:00 - 18:15
Join young professionals and mid-level managers for an afternoon of learning and networking. Gain insights and advice from fellow young professionals and explore topics to help you build your leadership skills and learn tips and tricks for successful networking. Put your skills to work during the speed networking session, and interact with other young professionals of varying backgrounds and levels of experience.
Moderator: Victor Danau, Chief Operating Officer, Ripley's Entertainment Inc.
Speakers: Mika Nur Faezah, JN Entertainment & Leisure Consultancy; Roger Ong, Assistant Vice President, Head of Live Entertainment, 20th Century Fox World Theme Park, Resorts World Genting, Malaysia
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| Victor Danau || Roger Ong bio |
FRIDAY, 16 JUNE
Redefining Your Attraction as a Destination
The pace of growth the tourism and leisure industry in Asia over the past 10 years has been phenomenal. The attractions landscape is increasingly competitive and attractions executives are facing a new breed of visitors who are more sophisticated, well-travelled, and more plugged into technology and social media. How should attractions reshape and reengineer themselves to meet capitalize on these emerging opportunities? How should attractions be redefined as a destination? Learn from industry leaders from some of the region's top attraction-destinations, as they share their perspectives on the future of the industry.
Moderator: Kevin Cheong, Immediate Past Chairman, Association of Singapore Attractions
Speakers: Mike Barclay, Group CEO, Mandai Park Holdings; Bernard Harrison, Principal Partner, Creativity and Design, Bernard Harrison and Friends Ltd; Tom Mehrmann, ICAE, BBS, Founder and CEO, Themed Advisors Limited; Derrell Metzger, former CEO, Sentosa and Ocean Park
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| Kevin Cheong bio || Mike Barclay bio || Bernard Harrison bio || Tom Merhmann, ICAE bio |
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| Darrell Metzger bio || || || |
Creating and Elevating Special Events
Discover how creating consumer events increases guest value and provides a positive return on investment for your attraction. Unlock the secrets of success as industry leaders in entertainment, marketing, food and beverage, and merchandise share innovative ideas and compelling insights on how to build the perfect event. Learn about the best practices in event development from inception to execution. Understand how budgets, creative design, social media, marketing strategies and more all work together to insure success.
Speaker: Todd Hougland, ICAE, Executive Director, Operations and Entertainment, Ocean Park Hong Kong
| Todd Houghland, ICAE bio |
IAAPA Certifiction: Participation in the general education program at the Asian Attractions Expo 2016 qualifies for eight (8) hours of credit toward IAAPA Certification.
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