October 2 - 3, 2016
Member Registration Fee:
US$99.00 Nonmember Registration Fee:
US$149.00 Registration Fee Includes:
Pre-program networking reception, luncheon, and networking break refreshments
Attend the 2016 IAAPA Operators Forum: Accessibility and Guest Experiences for a unique opportunity to learn strategies for developing and delivering a successful accessibility program at your facility. This highly immersive, face-to-face, one-day program pairs expert-led seminars with a unique hands-on experience.
The 2016 IAAPA Operators Forum is designed for Middle Management and Senior Management and the following roles: Executive Rides Managers, Safety Managers, Operations Managers, Guest Relations Managers, Director of Operations, Directors of Administration and/or Safety, General Managers, and Owner-Operators.
Agenda (subject to change)
Sunday, October 2
6–6:30 p.m. Program Registration & Badge Pick Up
7–9 p.m. Welcome Reception at The Hershey Story, hosted by Hersheypark
Monday, October 3
8:00–8:30 a.m. Continental Breakfast
8:30–8:45 a.m. Welcome Remarks
8:45–9:30 a.m. Impact on the Family
9:30–10 a.m. Trends in Accessibility Devices
10–11 a.m. Regulations and Legal Environment
11–11:15 a.m. Networking Break
11:15–11:45 a.m. Training Your Team
11:45 a.m. –12:15 p.m. Delivering Excellent Guest Experiences
12:15–1 p.m. A Facility’s Story of Success
1–1:45 p.m. Networking Lunch
1:45–4:15 p.m. In-Park Accessibility Exercise
4:15–4:30 p.m. Networking Break
4:30–5:30 p.m. Incorporating Success at Your Facility
5:30–5:45 p.m. Closing Remarks
You must be 18 years or older to participate.
Participation in the 2016 IAAPA Operators Forum: Accessibility and Guest Experiences earns you 7 continuing education (CE) hours applicable toward an IAAPA certification.