IAM Hong Kong 2012
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Dates: October 2 - 3, 2016 
Member Registration Fee: 
Nonmember Registration Fee: US$149.00  
Registration Fee Includes: Pre-program networking reception, luncheon, and networking break refreshments 

Why Attend

Attend the 2016 IAAPA Operators Forum: Accessibility and Guest Experiences for a unique opportunity to learn strategies for developing and delivering a successful accessibility program at your facility. This highly immersive, face-to-face, one-day program pairs expert-led seminars with a unique hands-on experience. 

Designed For

The 2016 IAAPA Operators Forum is designed for Middle Management and Senior Management and the following roles: Executive Rides Managers, Safety Managers, Operations Managers, Guest Relations Managers, Director of Operations, Directors of Administration and/or Safety, General Managers, and Owner-Operators.

Agenda (subject to change)

Sunday, October 2

6–6:30 p.m. Program Registration & Badge Pick Up

7–9 p.m. Welcome Reception at The Hershey Story, hosted by Hersheypark

Monday, October 3 

8:00–8:30 a.m. Continental Breakfast

8:30–8:45 a.m. Welcome Remarks

8:45–9:30 a.m. Impact on the Family

9:30–10 a.m. Trends in Accessibility Devices 

10–11 a.m. Regulations and Legal Environment

11–11:15 a.m. Networking Break

11:15–11:45 a.m. Training Your Team 

11:45 a.m. –12:15 p.m. Delivering Excellent Guest Experiences

12:15–1 p.m. A Facility’s Story of Success

1–1:45 p.m. Networking Lunch

1:45–4:15 p.m. In-Park Accessibility Exercise  

4:15–4:30 p.m. Networking Break

4:30–5:30 p.m. Incorporating Success at Your Facility

5:30–5:45 p.m. Closing Remarks


You must be 18 years or older to participate.

get certifiedParticipation in the 2016 IAAPA Operators Forum: Accessibility and Guest Experiences earns you 7 continuing education (CE) hours applicable toward an IAAPA certification.