Institute: Essentials of Human Resources Management

Upcoming dates:

Course Fees

IAAPA member US$199.00 nonmember US$299.00 
Course fee includes:
- Course tuition and support materials
- Daytime refreshments
- Certificate of completion

Who should attend? 

This one-day program is aimed at industry professionals who have responsibility for the human resources function in their attraction.

Subject Areas

This full-day institute will cover a complete "life cycle" of an employee - from recruitment through annual reviews and benefits to terminations and retirement plans. Particularly at small companies that do not have the support of a full-time human resources department, managers may get overwhelmed by this essential aspect of every company. Learn best practices and get valuable resources, including sample forms and templates, to adapt to your facility and keep your people well-managed and properly documented.


Morning Session 1: Interviewing and hiring skills and best practices
Morning Session 2: Essential HR policies, forms & documents, procedures, and resources

Afternoon Session 1: Training your employees
Afternoon Session 2: Reward and recognition programs, employee reviews
Afternoon Session 3: Succession planning, managing and conducting terminations
Afternoon Session 4: Enforcing policies and proper documentation; wrap up

Social media and mobile technology will be addressed within each appropriate topic. Session topics subject to change.


Mary Burton, Director of Human Resources, SeaWorld San Diego
Matt Heller, Senior Trainer, Universal Orlando Resort
Brad Loxley, Senior Amusement Park Manager, Luna Park Sydney
Mike Manassee, Director of Training & Development, Mulligan Family Fun Centers
Shaun McKeogh, Director Human Resources & Training, Management Resources / ProFun Management Group Asia 
Alexis Means, Guest Relations Director, Detroit Zoological Society