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Join us for the IAAPA FEC Summit 2019, held in Austin, Texas at the Hyatt Regency Lost Pines Resort from Jan. 27-29, 2019, with optional post-tour on Jan. 30. Family entertainment center (FEC) operators from around the globe gather at this yearly event to learn the latest best practices and share ideas. Register today!

Why Attend

IAAPA FEC Summit 2019 is an educational event for FEC owners and operators with a specific focus on building the skill sets necessary for success in the attractions industry. The seminars and sessions are particularly relevant to entrepreneurs.

What to Expect

Experience three days of learning and fun! Start preparing now—registration requires approval; facility operators will learn their status within 48 hours of registration. There will be a limited number of non-sponsor manufacturer, supplier, and consultant registrations available.

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IAAPA FEC Summit 2019 Schedule

Sunday, Jan. 27

6:30 – 9 p.m.

Welcome Reception
Sponsored by Embed


Show your spirit – Be bright, be bold! Austin is known for “keeping it weird.” Come dressed in your best “weird western wear” – a combination of cowboy boots, shirt, hat or vest will work!

Monday, Jan. 28

7:30 – 8:15 a.m.

Sponsored by Platinum Sponsor Carrier Bid Communications

8:30 a.m.

Opening Remarks

 David Rosenberg, ICAE, 2019 IAAPA Chairman of the Board, Vice President, Monterey Bay Aquarium

9 – 10:15 a.m.

Keynote Presentation: Authentic Customer Service – How to Authenticity is Becoming the Best Way to Attract the Millennial Customer 

Jeff Butler, Millennial Generation Expert and Technology Speaker 


Millennials are now over 100 million strong, and this entitlement among Millennials make up one of the largest demographic groups that entrepreneurs are trying to tap.

In the age of innovation, platforms, rapport building, interests have all changed in the demographic of 15-35-year old audience. That leaves a lot of FEC owners with the question – how do we reach this demographic? Though the median has changed, human nature has remained the same. Jeff Butler, Millennial Expert and Author will deliver highly inspiring presentation about Millennials and will unleash the generational differences, while debunking myths that are promoted by some of the biggest media outlets in the world. This program features both high-level concepts as well as tangibles that both family-owned FEC operators to large teams can take away for immediate maximum impact.

10:15 – 10:45 a.m.


10:45 – 11:30 a.m.

Customer Service Panel

11:30 – 12 p.m.

Engagement Session; Group Activity

12 – 1 p.m.

Sponsored by Platinum Sponsor QubicaAMF 

1 – 1:15 p.m.

Group Photo 

1:15 – 2 p.m.

Buses depart Lost Pines Resort and Spa for Austin Park & Pizza 

2 – 2:15 p.m.

Welcome Remarks and Introduction

2:15 – 5 p.m.

Breakout Sessions

Small group topics include:

Food and beverage
Birthday Parties/Groups
Risk Management

5 – 6 p.m.

Mini Golf Tournament 

6 p.m.

Sponsored by Platinum Sponsor Smart Industries 

Enjoy locally-sourced Texas-style barbeque dinner and entertainment. Rides will be open exclusively for IAAPA FEC Summit attendees. 

8:30 – 9:15 p.m.

Buses begin departing Austin Park & Pizza for Lost Pines Resort and Spa 

Tuesday, Jan. 29 

7:30 – 8:15 a.m.

Sponsored by Platinum Sponsor Carrier Bid

8:30 a.m.

Opening Remarks 

John Hallenbeck, IAAPA, Vice President, North American Operations

9:30 – 11 a.m.

Education Session: Capital Investments and Your ROI 

Kristina Von Woglom-Davis, SBA Market Manager, Regions Bank 

Industry leaders will share recent capital investments; how they reached their decision to add new attractions and their ROI.

You will leave this session understanding how much capital will be needed to expand your business, and how a bank can help. Learn what you should focus on, so you don’t waste valuable time and resources when adding that shiny new attraction that will help take your business to the next level.

11 – 11:15 a.m.

Coffee Break 

11:15 a.m. – 12:30 p.m.

Education Session: How to Not Waste Money on Digital Marketing 

Matt Banker, Founder and Creative Strategist, Banker Creative

Small businesses can’t afford to waste hard earned cash on marketing that just isn’t connecting with your customers. And yet, digital marketing often seems like a black hole that revenue is thrown into hoping it will give you a return on your investment. 

In this session, creative strategist Matt Banker will show you how to increase your leads and sales through your website and other marketing collateral by being clear instead of clever, by positioning your customer as the hero, and positioning your brand and the trustworthy guide that helps them win. 

12:30 – 2 p.m.

Sponsored by Platinum Sponsor FetchRev

2 – 3 p.m.

Inspiration Session: Change Your Mind, Change Your Business, Change Your Life 

Don Williams, Founder and CEO, Don Williams Global

Close out the summit with an uplifting presentation from motivational speaker, Don Williams. Learn the importance of acting upon what you’ve learned during your time at IAAPA FEC Summit 2019. 

3 – 4 p.m.

Closing Remarks 

4 – 5:30 p.m.

Beer and Cheer
Sponsored by Platinum Sponsor Player One Amusement Group. 

5:30 – 7 p.m.

Free Time

7 – 9:30 p.m.

Neon Nights
Sponsored by Platinum Sponsor Sureshot Redemption 

Join your new friends in the pavilion overlooking the Colorado River at Lost Pines Resort and Spa for live music and mingling, recapping the last two days at IAAPA FEC Summit 2019.


Questions about the event?  

Please contact Leslie Hutcheson, Senior Manager, Constituency Programs and Services at +1 321/ 319-7661.





 QubicaAMFnew               Smart Industries   SureShot



American Speciality
   Art Attack    AVSCO          baytek-logo
            Betson     DOF    Brunswick_new_2018          Face Place
                                    Flagship Carpets     Fun Express    Haas Wilkerson          Logo.ICE.1.14.19
 Logo.Intercard- NEW TAG.10.23.18     Logo.iPlayCO.1.9.19    McGowan Insurance          Moss Distributing
  Shaffer Distributing

Sponsorships for the FEC Summit in 2019 are now SOLD OUT. 

To inquire about other sponsor opportunities or to be considered for future events, please contact Emily Popovich, Director of Global Sponsorships. +1 703/850-4115.



 AT  BCM_logo_Blue  
 IBILogoHI.jpg  IF_LogoMasthead_REdNS_INDESIGN  
 IG_logo_small_9bf31c  RePlayRedLogo  


Advertise for the FEC Summit 2019

Funworld 's February issue will feature FECs Around the World and have bonus distribution at FEC Summit to reach buyers at the industry's premier event. Reserve your ad TODAY, and see how IAAPA’s advertisement opportunities can bolster the success of your business! 

Contact:  Brian Skepton, Director, Advertising Sales  |  +1 321.319.7644

Sign-up now for 2020 edition!