E-Learning and Education for Attractions Professionals
E-Learn Quick Links:
New: Submit A Proposal to Present a Future Webinar
Submit a proposal to present a 60 minute Webinar (or online PowerPoint presentation). Topics should be relevant and timely for our industry and the educational needs of IAAPA's constituents. Simply complete and return the Webinar Form (also available in PDF format here). Proposal forms must be submitted in English or Spanish. Contact Linda Gerson for details or if you have any questions.
Upcoming Webinars
Webinars are open exclusively to current IAAPA members.
These sessions are offered for free as a benefit of your membership.
IAAPA WEBINAR DISCLAIMER
Improving Profits: How Modern LED Lighting Technology Can Improve the Bottom Line Immediately
June 12, 10 a.m. EDT (16 00hr CET) (EDT is Eastern USA time - see top of registration form for assistance with time zone conversions).
Through two case studies at facilities in Europe, Bavaria Filmstadt and Tivoli Gardens, learn how operators transitioned from incandescent lights to LED lighting. The session will focus on how to manage the transition and illustrate some of the added possibilities of modern LED lighting. Discover the labor and electricity savings that have resulted from the conversion at these facilities. This webinar is free and open exclusively to IAAPA members, but pre-registration is required. This program is hosted by IAAPA Europe.
Speakers: Nico Roessler, Managing Director, Bavaria Filmstadt; Fleming Viktor Andersen, CEO, E3light Professional A/S
Recruitment, Training, Employee Retention: Monterey Bay Aquarium Case Study - presented in Portuguese
June 19, 2 p.m. EDT – Presented entirely in Portuguese (This program will be offered in Spanish on August 28, 1 p.m. EDT.)
Recrutamento, Treinamento e Retenção de Pessoal: Estudo de caso Monterey Bay Aquarium 19 de Junho, 14:00 EDT Apresentado em Português
Gerentes de RH do Monterey Bay Aquarium irão mostrar técnicas para selecionar melhor os funcionários de forma a melhorar a satisfação dos visitantes. Do Recrutamento ao Treinamento. Durante o webinar les irão explicar como aplicar programas que irão aumentar significativamente seus resultados.
HR managers at the Monterey Bay Aquarium will describe proven techniques for matching candidates to its Guest Experience ideals to effectively improve customer satisfaction and employee retention. From recruitment to training, they will discuss this successful process, guaranteed to have a direct correlation to increasing scores. Program will be presented entirely in Portuguese.This webinar is free and open exclusively to IAAPA members, but pre-registration is required.
Palestrantes: Simone Jones, Supervisora de Atendimento ao Visitante, Monterey Bay Aquarium e membro do comitê de Jovens Profissionais da IAAPA; Natalia Hurley, Coordenadora de Programação, Monterey Bay Aquarium.
Note: This presentation will be offered in Spanish on August 28, 1 p.m. EDT
- Register Now for this Portuguese Webinar
Developing Your Personal Brand
July 10, 1p.m. EDT
Your personal brand is synonymous with your reputation, and it’s a statement of why your colleagues and guests should trust you. Creating a strong personal brand allows you to present yourself in ways that resonate positively with others.
This session will cover the following areas:
- Why use personal branding
- Understanding yourself, your strengths, your interests, your motivations and your values
- Understanding your leadership style
- Creating your brand
- Implementing a brand strategy
This webinar is free and open exclusively to IAAPA members, but pre-registration is required.
Speakers: Matt Heller, Founder, Performance Optimist Consulting and Senior Trainer- Leadership Development, Learning & Development, Universal Orlando Resort; and TBD
IAAPA Attractions Expo Exhibitor Webinar: How To Have a Successful Show
Aug. 21, 1 p.m. EDT
Whether you’re exhibiting at IAAPA Attractions Expo for the first time or you’re a veteran looking for new ideas, don't miss this session, during which you'll learn the steps for preparing your exhibit and what to do on site to maximize your booth traffic. We’ll cover logistical requirements, as well as best exhibiting practices. Make the most of your marketing dollars, and spend 60 minutes with IAAPA’s exhibitor experts. This webinar is free and open exclusively to IAAPA members, but pre-registration is required.
Presented by Stacey Mills, CMP, Director, Conference & Trade Show Operations, IAAPA; additional presenters TBD
Recruitment, Training, Employee Retention: Monterey Bay Aquarium Case Study
August 28, 1 p.m. EDT - Presented entirely in Spanish
Reclutamiento, Capacitación y Retención de Empleados: El caso de estudio de Monterey Bay AquariumAgosto 28, 1 p.m. EDT – Presentado en Español
Las adminsitradoras de Recursos Humanos de Monterey Bay Aquarium describirán técnicas probadas para hacer que los candidatos coincidan con los ideales del departamento de Servicio al Visitante, con el fin de mejorar de manera efectiva la satisfacción del visitante y la retención de empleados. Desde la contratación hasta la capacitación, hablarán de ese exitoso proceso, que garantiza la obtención de una correlación directa con el incremento de puntajes.
Ponentes: Simone Jones, Supervisora de Servicio al Visitante, Monterey Bay Aquarium y miembro del grupo de trabajo de Profesionales jóvenes de; Natalia Hurley, Coordinadora de Itinerarios de Servicio al Visitante, Monterey Bay Aquarium
Career Success in the Attractions Industry: Working to the Top of the Industry
Speakers will share their personal stories from front line employees to executives, and provide insights on their key career moves and mistakes. What got them where they are today? What is their advice to aspiring young professionals moving up the ranks? Hear these inspiring and informative stories of success in our industry. This webinar is free and open exclusively to IAAPA members, but pre-registration is required.
Featuring: Jane Cooper, COO, Herschend Family Entertainment
An October webinar program will be announced soon. Please check back for details.
Making the Most of IAAPA Attractions Expo: Networking Skills, Planning Tips, & Resources for Attendees
November 6, 1p.m. EDT
This fast-paced session will discuss ways you can maximize your time and opportunities at IAAPA Attractions Expo. IAAPA staff will provide recommendations and an overview of key resources that are available to help you plan your schedule so you won’t miss out on exciting opportunities and events. And, since many events emphasize networking, we’ll help you brush up on the best techniques and skills to make meaningful connections. This webinar is free and open exclusively to IAAPA members, but pre-registration is required.
Presented by IAAPA staff.
More Webinars are coming soon!
Watch your email, IAAPA news, and this website for announcements as new programs will continue to be added throughout the year. For more information about IAAPA webinars, please contact Linda Gerson. These Webinars are offered exclusively for IAAPA members as a FREE benefit.
Note: you must register separately for each Webinar before attending.
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Past Webinars
List of past webinar topics:
Young Professionals & Middle Managers Digital Roundtable
Join our panel for an informative conversation about the issues and hot topics facing young professionals in the attractions industry. Learn as our panel of human resources and attractions industry experts share their stories and advice. Takeaway fresh ideas and proven tactics as the group discusses compelling questions submitted by the audience. Discussion leaders:IAAPA Human Resources Committee Chair Shaun McKeogh, Director Human Resources & Training, ProFun Management Group / Management Resources; IAAPA Human Resources Committee member Michael Dombrowski, Vice President of Organizational Development, Herschend Family Entertainment; and IAAPA Human Resources Committee member Brad Loxley, Senior Amusement Park Manager, Luna Park Sydney
Patents 101: Protecting Your Intellectual Propert Games Manager's Digital Roundtable Compliance Strategies for Health Care Reform Little Changes - Big Payoffs
- Generating Buzz/Building Buzzworthy Media Events
- Emerging Markets in Europe
- Best Practices for Combining Family Entertainment & Bowling
- Redemption Merchandising: Enhancing Your Product Presentation
- Social Media Survey 2012
- How Much is Your Attraction Worth? Identifying and Maintaining the Value of an Attraction
- Europe’s New Rides & Attractions in 2012
- IAAPA Food & Beverage Digital Roundtable
- Women in the Amusement Parks & Attractions Industry
- Understanding IAAPA’s Intellectual Property Policy and Enforcement Program
- 30 Promotional Strategies in 30 Minutes
- Intellectual Property Rights for Attractions Industry Products
- Innovations Driving Water Park Success in Europe: A Center Parcs Case Study
- IAAPA Attractions Expo: Exhibitor Space Allocation Webinar
- ADA for the Attractions Industry (Learn about the 2010 Standard for Accessible Design, or visit the IAAPA ADA Webpage for the latest information.)
- Preparing for Emergencies the Right Way (Handouts, Resources, and Related Training Events)
- Implementing a Quality Food Safety Program
- How to Successfully Integrate Intellectual Property (IP) into an Attraction
- Redemption 101
- Project Management for Innovation
- Creative and Reliable Ways to Reduce Expenses at Your Family Entertainment Center (FEC)
- Crisis Communication and Incident Management: A Liseberg Case Study
- IAAPA Attractions Expo Exhibitor Webinar: Tips for New Exhibitors & New Tricks for Old Pros (Hear tips and tricks on how to get the most out of your exhibitor experience at IAAPA Attractions Expo 2011. Some of the information is specific to IAAPA Attractions Expo 2011, and some information can be applied to exhibiting at any trade show. Watch the recording from this Webinar. Or, click here to view the slides now..)
- New ADA Requirements for Waterparks (For more up-to-date information on this topic, please visit the Waterparks Safety section of the IAAPA website and the IAAPA ADA webpage.)
- Advertising on Facebook: How to do It and Why It’s Worth Considering
- Suddenly Supervisors Part 2- The Art of Diplomacy
- Crisis Management – A Legal Perspective
- Promotional Events that Work for FECs
- The Water Park Food & Beverage Review
- Staying Ahead of the Ever-Changing Social Media Scene in 2011
- Networking with the Best: Skills for Building Valuable Relationships
- New ADA Accessibility Standards for the Attractions Industry
- Business Operations : Essentials for FECs and New Small Businesses
- Skills for Success in Any Workplace: Time Management
- Motivating without Money: Budget-Friendly Ideas for FECs & Supervisors
- Maximizing Your Membership ROI: A Benefits Review for Manufacturers, Suppliers, and Consultants (This Webinar outlines IAAPA membership benefits and resources that are designed to help your business.)
- Get Started NOW! Building a Timeline for Your Halloween & Fall Festivities - with a focus on Haunted Houses
- Health Care Reform and the Attractions Industry (This session was presented in 2010 and covers original provisions of the law that relate to our indsutry. Please visit ' health care reform' in the Advocacy section of our website for more up-to-date information. Read a summary of the important 2010 provisions for IAAPA Members.)
- Suddenly Supervisors - Preparing New Managers to Lead Their Peers
- Going Mobile: Creating Your First Application
- Group Sales Essentials: From Quick Fix to Perfectly Planned
- Extreme Birthday Party Makeover: The Party Examples Continue!
- Blogging & Facebook & Twitter, Oh My!
- Internet Strategies for Attracting and Retaining Customers
- Growing Your Food and Beverage Sales... Not Your Prices
- The ABC’s of Exhibiting: Tips for New Exhibitors and New Tricks for Old Pros (Hear tips and tricks to get the most out of your exhibitor experience at IAAPA Attractions Expo 2009 in Las Vegas, NV.; plus suggestions to succeed at any Expo.)
- Water Park FLIP: Fundamental Lessons from Industry Pros
- The Monterrey Bay Aquarium: A Case Study in Innovative Guest Experiences
- Blue Ocean Strategy:The Pursuit of Being Different While Maintaining Low Cost
- The Latest on the FMLA and the ADA: What Every Employer Must Know to Comply
(This webinar provides an overview key information for our industry as of January 2009. For updated IAAPA resources on FMLA/ADA, visit the Government Relations section of the IAAPA website.)
- Pool Drain Safety and The Virginia Graeme Baker Act: Complying with New Laws in the USA and Safety Concerns for All Pool Operators (This webinar was presented in February 2009. For more up-to-date information on this topic, please visit the Waterparks Safety section of the IAAPA website.)
- Product Safety and CPSIA Webinar (This webinar was presented in January 2009. For recent information on this topic, please visit the Toy Safety section of the IAAPA website. Additional background information on this topic may also be found on the IAAPA Blog.)
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Past Webinars Presented in Spanish or Portuguese
Sessions include:
Seguridad en Parques Acuáticos
Title: Water Park Safety (Presented in Spanish)
El agua ofrece todas las formas de entretenimiento para sus huéspedes o visitantes, sin embargo, las instalaciones deben tomar pasos proactivos para asegurarles una experiencia segura. Desde una buena selección de empleados, hasta el buen manejo de piscinas y toboganes, aprenda sobre las mejores prácticas de seguridad para parques acuáticos. Este seminario es gratuito y abierto exclusivamente para los miembros de IAAPA, pero, se requiere registro previo.
Water offers all types of entertainment for guests, but facilities must take proactive steps to ensure a safe experience. From a good employee selection, to managing pools and slides, learn about safety best practices for Water Parks. This webinar is free and open exclusively to IAAPA members, but pre-registration is required.
Presentador: Francisco Duncan, Director General, Duncan Consultores
Las Mejores Prácticas en Gestión de Operaciones
Title: Best Practices in Operations (presented in Spanish)
Este seminario en línea se enfoca en la evaluación y el mejoramiento de los procesos internos operativos de una instalación de diversión. Aprenda estrategias y técnicas para la excelencia operativa probadas por nuestro presentador a lo largo de sus 16 años experiencia en el sector. Llévese ideas que podrá adaptar y aplicar para mejorar sus procesos operativos. El perfeccionamiento de su operación lo llevará a ser más eficiente, a ofrecer mejor servicio y a reaccionar mejor frente a una crisis.
Presentada por: Jorge Correa Franco, Director de Proyectos y Operaciones, Parque de Agua Kariña, Bracelona, Venezuela
Normas técnicas para Parques no Brasil - Elaboração e Implantação
Title: Brazilian Safety Standards For Amusement Rides: How to Implement Them (presented in Portuguese)
Abordaremos temas para ter uma melhor compreensão da importância da aplicação das normas técnicas, desde a concepção de um projeto até fundamentos operacionais.
A norma especifica os requisitos mínimos necessários para assegurar a segurança de um projeto, cálculos, manufatura, instalação, manutenção, operação, exames e ensaios de equipamentos e estruturas móveis, temporárias ou permanentemente instaladas.
Operação, uso dos equipamentos e estruturas também estão inseridas. Oferece orientação e regras para operação, manutenção e manuseio, e estão dirigidas de forma a facilitar o entendimento de operadores, funcionários e grupos de inspeção.
Planee el futuro organizacional de su empresa: Estrategias para elaborar su plan de sucesión
Title: Planning the Organizational Future for Your Business: Strategies for Succession Planning (Presented in Spanish)
Cuando una persona clave en nuestra organización renuncia inesperadamente, o es promovida a otro puesto o se incapacita por periodos largos, lo primero que pensamos es, ¿quién va a ocupar su lugar? ¿Se han preguntado si están preparados para cubrir puestos clave en su organización?
En este seminario conocerá las estrategias para elaborar planes de sucesión para su empresa y para preparar mejor a su equipo para minimizar los retos que esto representa para la estructura y desempeño de su organización cuando queda vacante un puesto clave.
Seminario exclusivo y gratuito para los miembros de IAAPA. Para participar es necesario que se registren previamente.
Nuevos retos en el manejo de crisis en medios de comunicación
Title: The New Challenges of Crisis Management (Presented in Spanish)
¿Su parque o instalación está preparada hoy día para enfrentar una crisis mediática surgida por algún incidente?, ¿tiene un plan que le diga cómo reaccionar para minimizar un impacto negativo en medios de comunicación?
La comunicación continúa en evolución y su plan de manejo de crisis debería estar actualizado considerando a los medios tradicionales y nuevos medios como las redes sociales que pueden impactar en tiempo real a su negocio. Verifique si está al día y aprenda nuevas herramientas que pudieran ayudarle a preservar una buena imagen y reputación aún durante una crisis.
Edutainment: Melhorando a experiência dos visitantes unindo educação e diversão
Title: Edutainment: Improving the Guest Experience by making Education Entertaining(presented in Portuguese)
O palestrante Valther Maestro falará sobre como os Parques podem educar seus visitantes enquanto se divertem, e também irá falar sobre como se comunicar com estudantes e os jovens adultos do mundo atual.
Retención de personal en instalaciones de entretenimiento
Title: Employee Retention in the Attractions Industry (Presented in Spanish)
Hoy en día, un sin número de factores disminuyen la permanencia de los empleados en organizaciones que se dedican al entretenimiento y no es raro escuchar que empresas como las nuestras sufren de alta rotación de personal. Aprenda con este seminario recomendaciones y consejos para enfrentar este gran reto y para mantener a sus empleados motivados.
Preparando seus novos colaboradores para a alta temporada – Como integrá-los, treiná-los e motivá-los
Title: Motivation Techniques: How to host new employees and motivate, integrate, and train them before the high season (Presented in Portuguese)
Aprenda como preparar sua equipe de colaboradores para a alta temporada. Nesta sessão você tem dicas e informações sobre como treinar e adaptar os novos funcionários ao novo ambiente de trabalho, com técnicas simples e de baixo custo, você fará com que sua equipe realize um ótimo trabalho e encante seus visitantes.
¡La Seguridad es Primero! Introducción a la ASTM Internacional
Title: Safety is First!An Introduction to ASTM International (Presented in Spanish)
Desarrollar y alcanzar normas y estándares internacionales basados en las mejores prácticas sirve para garantizar la seguridad y un record positivo de la industria. Francisco Duncan, experto en seguridad presenta este seminario para ayudar a los profesionales de los parques de diversiones y atracciones a entender la importancia de la ASTM para cualquier tipo de instalación de entretenimiento.
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What is a Webinar?
During a live "Webinar," or online live educational session, participants view the speaker's computer screen from their own computers. Note: Long distance or international toll charges may apply if you opt to listen to the audio prortion of a Webinar via a telephone. There is no charge to participate using the audio system of your computer. Currently, IAAPA uses GoToWebinar. Most programs are recorded and IAAPA members may access and play the recordings at their convenience.
INTERNATIONAL ASSOCIATION OF
AMUSEMENT PARKS AND ATTRACTIONS
WEBINAR DISCLAIMER
IAAPA makes no representations or warranties about the accuracy or suitability of any information in the webinars and related materials; all such content is provided on an “as is” basis. IAAPA HEREBY DISCLAIMS ALL WARRANTIES REGARDING THE CONTENTS OF THESE MATERIALS, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. IAAPA hereby disclaims all liability for any claims, losses, or damages in connection with use or application of these materials. IAAPA does not guarantee, warrant, or endorse the products or services of any firm, organization, or person. The information contained in these webinars and related materials has been prepared, compiled, or provided by IAAPA as a service to its members and is not intended to constitute legal advice or the rendering of legal, consulting, or other professional services of any kind. Users of these materials should not in any manner rely upon or construe the information or resource materials in these materials as legal, or other professional advice and should not act or fail to act based upon the information in these materials without seeking the services of a competent legal or other professional.
For more information about Webinars, please contact Linda Gerson by e-mail or 703-836-4800.
Recordings synchronized to the presenters' slides are available from IAAPA Attractions Expo 2011 and 2010. Individual recordings, pre-set track packages, or a complete set of all approved sessions can be purchased for online viewing or on CD-ROM.
Programs in 2012 were not recorded.