Education in Asia!
Asia Pacific Webinar
13th July 2016 – 1 p.m. (Hong Kong Time)
Topic: Turning Service into Sales: How to Use Customer Service to Improve In-Park Revenues
Learn how great customer service and guest care can translate into more revenues, improved per-caps, and increased guest satisfaction.
Facilitated by Liza Chang, Service Excellence Practice Director at the Sentosa Development Corporation in Singapore, this informative webinar will examine the steps that attractions managers can take to engage with their employee and improve the customer experience.
In the webinar you will learn:
➼ How to train employees the right way to engage with guests to meet their needs.
➼ How to encourage employees to up-sell products.
➼ How to help employee manage the service recovery process
➼ How to train for success
Check out the Education Events Calendar to view what IAAPA is doing around the world!