Education in Asia!

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IAAPA Safety Institute
Ho Chi Minh City, Vietnam
30th August 2016

 

IAAPA Safety Institute
Osaka, Japan
1st September 2016

 

Asia Pacific Networking Event
Osaka, Japan
2nd September 2016 


Asia Pacific Webinar
13th July 2016 – 1 p.m. (Hong Kong Time)
Topic: Turning Service into Sales: How to Use Customer Service to Improve In-Park Revenues  

Learn how great customer service and guest care can translate into more revenues, improved per-caps, and increased guest satisfaction.  

Facilitated by Liza Chang, Service Excellence Practice Director at the Sentosa Development Corporation in Singapore, this informative webinar will examine the steps that attractions managers can take to engage with their employee and improve the customer experience. 

In the webinar you will learn:
➼ How to train employees the right way to engage with guests to meet their needs.
➼ How to encourage employees to up-sell products.
➼ How to help employee manage the service recovery process
➼ How to train for success


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Check out the Education Events Calendar to view what IAAPA is doing around the world!

Your IAAPA Team in Asia

You are always welcome to contact your IAAPA team in Asia.

Address: Level 15, Zoroastrian Building, 101 Leighton Road, Causeway Bay, Hong Kong

ASIA OPERATIONS TEAM

 
June Ko
Vice President, Asia Pacific Operations 
Tel: +852 2538 8266
Fax: +852 2538 8908
jko@IAAPA.org


Jessica Yan 
Senior Manager, Exhibition Sales,  Asia Pacific Operations 
Tel: +852 2538 8277
Fax: +852 2538 8908
jyan@IAAPA.org

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Zenia Choy

Manager, Conferences and Exhibitions, Asia Pacific Operations
Tel: +852 2538 8211
Fax: +852 2538 8908
zchoy@IAAPA.org

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Karen Kong

Manager, Event Marketing, Asia Pacific Operations
Tel: +852 2538 8299
Fax: +852 2538 8908
kkong@IAAPA.org


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Kim Tse
Administration Executive, Membership, Asia Pacific Operations
Tel: +852 2538 8799
Fax: +852 2538 8908
ktse@IAAPA.org