2009

IAAPA Presents 2008 Spirit of Excellence Awards to Honor Excellence in Attractions Industry Human Resources Programs

IAAPA NEWS 
For Immediate Release
November 21, 2008

IAAPA PRESENTS 2008 SPIRIT OF EXCELLENCE AWARDS TO HONOR EXCELLENCE IN ATTRACTIONS INDUSTRY HUMAN RESOURCES PROGRAMS

Guest Service and Employee Retention and Motivation Programs Shine in Awards Ceremony


Orlando, Florida (United States)
— Five Spirit of Excellence awards were presented by the International Association of Amusement Parks and Attractions at IAAPA Attractions Expo 2008 on Wednesday, Nov. 19.

Warner Village Theme Parks, Cleveland Metroparks Zoo, Morey’s Piers, SeaWorld San Diego, and Wild Wadi Water Park took home Spirit of Excellence Awards, which recognize IAAPA members committed to excellence in training and professional development. This honor, focused on exemplary human resource programs, is presented in five categories. The awards, sponsored by Amusement Advantage Mystery Shopping Services, were presented during the World’s Best Training Practices seminar on Wednesday, Nov. 19.

Warner Village Theme Parks (WVTP) (http://myfun.com.au), a subsidiary of Australia’s Village Roadshow, in Gold Coast, Australia, won the Best Guest Services Training Program category with its “Be Our Guest” service philosophy. The program utilizes a multi-step process of “Welcome, Listen, Suggest, and Close.” WVTP has incorporated this philosophy since 2007 at its multi-park properties, measuring its success with a mystery shopper program, which identified a rise in guest satisfaction ratings throughout the parks.

Cleveland Metroparks Zoo in Cleveland, Ohio, United States, (www.clemetzoo.com) won the award in the Best Safety Awareness Program category. The zoo included the tenants of “Safety, Secure, Sort, Sustain, and Sweep” in their “Five Safety Secrets” theme. Training staff engaged employees with video-, written-, and hands-on training, while covering topics such as CPR, Automatic External Defibrillator use, emergency action plans, and respirators. Cleveland Metroparks Zoo measured its success in a stellar emergency response record. They also achieved zero on-the-job accidents.

The winner of the Best Orientation Program category was Morey’s Piers Beachfront Waterparks (www.moreyspiers.com) located in Wildwood, New Jersey, United States. In its “Moreyentation” program, the company combines basic-knowledge like park history, procedures, and guest interaction, with energetic trainers and tools like Game Show Pro, which involves testing trainees in a game show setting. The program generated a 20 percent increase in positive guest comments at Morey’s Piers.

SeaWorld San Diego (www.seaworld.com/sandiego) in San Diego, California, United States, won the Best Employee Recognition Program category. Their program, “Gratitude for Attitude,” rewarded employees with more than 130 raffle prizes after recipients earned Gratitude Cards for exhibiting the park’s standards. Workers were also nominated as World Class Service Members, with six winners receiving a prize. At completion, SeaWorld San Diego saw a 36 percent increase in positive guest comments, exceeded all safety goals, and retained more than 350 additional seasonal employees.

Wild Wadi Water Park (www.wildwadi.com), located in Dubai, United Arab Emirates (UAE), won the Best Supervisor Training Program category with its nautical-themed “S.S. Wild Wadi Walk the Plank Petty Officer Induction Program.” During the one-week management initiation, trainers educate and test new employees on leadership. Employees emerge from the program a “Master,” “Commander,” “Captain,” or “Skipper.” The 79 graduates of the program developed a “family bond” with each other, gained an understanding of colleagues’ responsibilities, and the program garnered a 100 percent satisfaction rating.


About IAAPA Attractions Expo 2008

The IAAPA Attractions Expo 2008 is the largest conference and trade show for the amusement park and attractions industry in the world. With its theme “Success in Every Direction,” the show will draw an estimated 25,000 participants, representing amusement and theme parks, family entertainment centers, waterparks, zoos, aquariums, museums, casinos, resorts, developers, themed entertainment designers, consultants, manufacturers, and suppliers, to the Orange County Convention Center from Monday, Nov. 17, through Friday, Nov. 21. The trade show floor will be open Tuesday, Nov. 18 through Friday, Nov. 21.

IAAPA Attractions Expo 2008 offers a solid week of business and fun. More than 1,000 exhibitors will display their products and services in 1 million square feet of exhibit space. The event also includes educational sessions, behind-the-scenes tours, marquee social events, and networking opportunities. This is the marketplace where amusement and attraction industry leaders, decision makers, and visionaries gather to network, view the latest innovations, and plan for the future.

About IAAPA
IAAPA, the International Association of Amusement Parks and Attractions, is the premier trade association for the attractions industry worldwide. Founded almost 90 years ago, IAAPA is the largest international trade association for permanently situated amusement facilities and attractions and is dedicated to the preservation and prosperity of the amusement industry.  IAAPA represents more than 4,300 attraction, supplier, and individual members from more than 90 countries.

###

Contact Information
Press Office: +1 703/299-5127
David Mandt: dmandt@IAAPA.org
Marion Hixon: mhixon@IAAPA.org
Tiffany Fessler: tiffany.fessler@edelman.com
Nicholas Wolaver: nicholas.wolaver@edelman.com


2008

IAAPA Presents 2008 Spirit of Excellence Awards to Honor Excellence in Attractions Industry Human Resources Programs

IAAPA NEWS 
For Immediate Release
November 21, 2008

IAAPA PRESENTS 2008 SPIRIT OF EXCELLENCE AWARDS TO HONOR EXCELLENCE IN ATTRACTIONS INDUSTRY HUMAN RESOURCES PROGRAMS

Guest Service and Employee Retention and Motivation Programs Shine in Awards Ceremony


Orlando, Florida (United States)
— Five Spirit of Excellence awards were presented by the International Association of Amusement Parks and Attractions at IAAPA Attractions Expo 2008 on Wednesday, Nov. 19.

Warner Village Theme Parks, Cleveland Metroparks Zoo, Morey’s Piers, SeaWorld San Diego, and Wild Wadi Water Park took home Spirit of Excellence Awards, which recognize IAAPA members committed to excellence in training and professional development. This honor, focused on exemplary human resource programs, is presented in five categories. The awards, sponsored by Amusement Advantage Mystery Shopping Services, were presented during the World’s Best Training Practices seminar on Wednesday, Nov. 19.

Warner Village Theme Parks (WVTP) (http://myfun.com.au), a subsidiary of Australia’s Village Roadshow, in Gold Coast, Australia, won the Best Guest Services Training Program category with its “Be Our Guest” service philosophy. The program utilizes a multi-step process of “Welcome, Listen, Suggest, and Close.” WVTP has incorporated this philosophy since 2007 at its multi-park properties, measuring its success with a mystery shopper program, which identified a rise in guest satisfaction ratings throughout the parks.

Cleveland Metroparks Zoo in Cleveland, Ohio, United States, (www.clemetzoo.com) won the award in the Best Safety Awareness Program category. The zoo included the tenants of “Safety, Secure, Sort, Sustain, and Sweep” in their “Five Safety Secrets” theme. Training staff engaged employees with video-, written-, and hands-on training, while covering topics such as CPR, Automatic External Defibrillator use, emergency action plans, and respirators. Cleveland Metroparks Zoo measured its success in a stellar emergency response record. They also achieved zero on-the-job accidents.

The winner of the Best Orientation Program category was Morey’s Piers Beachfront Waterparks (www.moreyspiers.com) located in Wildwood, New Jersey, United States. In its “Moreyentation” program, the company combines basic-knowledge like park history, procedures, and guest interaction, with energetic trainers and tools like Game Show Pro, which involves testing trainees in a game show setting. The program generated a 20 percent increase in positive guest comments at Morey’s Piers.

SeaWorld San Diego (www.seaworld.com/sandiego) in San Diego, California, United States, won the Best Employee Recognition Program category. Their program, “Gratitude for Attitude,” rewarded employees with more than 130 raffle prizes after recipients earned Gratitude Cards for exhibiting the park’s standards. Workers were also nominated as World Class Service Members, with six winners receiving a prize. At completion, SeaWorld San Diego saw a 36 percent increase in positive guest comments, exceeded all safety goals, and retained more than 350 additional seasonal employees.

Wild Wadi Water Park (www.wildwadi.com), located in Dubai, United Arab Emirates (UAE), won the Best Supervisor Training Program category with its nautical-themed “S.S. Wild Wadi Walk the Plank Petty Officer Induction Program.” During the one-week management initiation, trainers educate and test new employees on leadership. Employees emerge from the program a “Master,” “Commander,” “Captain,” or “Skipper.” The 79 graduates of the program developed a “family bond” with each other, gained an understanding of colleagues’ responsibilities, and the program garnered a 100 percent satisfaction rating.


About IAAPA Attractions Expo 2008

The IAAPA Attractions Expo 2008 is the largest conference and trade show for the amusement park and attractions industry in the world. With its theme “Success in Every Direction,” the show will draw an estimated 25,000 participants, representing amusement and theme parks, family entertainment centers, waterparks, zoos, aquariums, museums, casinos, resorts, developers, themed entertainment designers, consultants, manufacturers, and suppliers, to the Orange County Convention Center from Monday, Nov. 17, through Friday, Nov. 21. The trade show floor will be open Tuesday, Nov. 18 through Friday, Nov. 21.

IAAPA Attractions Expo 2008 offers a solid week of business and fun. More than 1,000 exhibitors will display their products and services in 1 million square feet of exhibit space. The event also includes educational sessions, behind-the-scenes tours, marquee social events, and networking opportunities. This is the marketplace where amusement and attraction industry leaders, decision makers, and visionaries gather to network, view the latest innovations, and plan for the future.

About IAAPA
IAAPA, the International Association of Amusement Parks and Attractions, is the premier trade association for the attractions industry worldwide. Founded almost 90 years ago, IAAPA is the largest international trade association for permanently situated amusement facilities and attractions and is dedicated to the preservation and prosperity of the amusement industry.  IAAPA represents more than 4,300 attraction, supplier, and individual members from more than 90 countries.

###

Contact Information
Press Office: +1 703/299-5127
David Mandt: dmandt@IAAPA.org
Marion Hixon: mhixon@IAAPA.org
Tiffany Fessler: tiffany.fessler@edelman.com
Nicholas Wolaver: nicholas.wolaver@edelman.com