Presentations for education sessions at IAAPA Attractions Expo 2015 will be available on this page where provided by speakers. Presentations are in a PDF format only and will be available on this site until December 31st. After that time they will be located in the members-only section of the IAAPA website

Monday, November 16


9 AM - 10:15 AM
Security Series: Making the Most out of Your Security Systems Technology
Presentations: Stevan Layne 
7 Star Guest Service: Turn Every Guest into a Fan
Presentations: Ruby Newell-Legner
Point-of-Sale Systems: How to Find the Right one for Your Attraction
Presentations: Marcus Lopez, Steve Jacobson, Randy Josselyn
Fun Spot America: Food and Beverage Case Study
Presentations: Ken Whiting, Lenny Freund
HR NOW: The Frontline Speaks – Insights from the People Who are Truly Running Your Business 
Presentations: Chris Pascual, Michael Cotto, Matt Heller
The Art of Play 
Presentations: Adam Reed Tucker, Jessica King, Elizabeth Marqulies, Matt Dawson
The Grand Water Park Marketing Exhibition 
Presentations: Jody Kneupper, Myra Wood, John Seeker (Not Available)
10:30 AM - 11:45 AM 
Designing Entertainment: Streetmosphere and Low-Budget Entertainment Solutions 
Presentations: Cindy Altland, Ron Gustafson, Michael Windish (Not Available)
Security Series: Small Park Safety
Presentations: John Arie Jr., Steve Gorman (Not Available)
Food and Beverage for Profit! Understanding F&B for Your FEC 
Presentations: Amber Collier, David Wallace, Brian Cohen, Kyle Allison
Food and Beverage 301 
Presentations: Andrew Ngo, Terry Riddle, Bob Amoruso 
HR NOW: Team-Based Rewards and Recognition Events 
Presentations: Ann Tanner, Heather Barnes, Carla Thacker
Key Indicators to Achieve Sound and Sustainable Financial Performance 
Presentations: Eduardo Walls
Use It or Lose It – Transforming "Big" Data into Meaningful Information 
Presentations: Chris Rizzo, Kenny Wagener, Chris Wallace, Mike Brown
Water Parks ORS - Opportunities for Revenue and Service 
Presentations: Bryan Nadeau, Henry Tyson, Frank Good
12 PM - 2 PM
Keynote: Lunch and Learn with Mark Woodbury 
2 PM - 3:15 PM
Designing Entertainment: Halloween from Concept to Execution 
Presentations: Joel Talacko, Robin Cowie
Shopped: Displaying with Purpose 
Presentations: Adrea Gibbs, Derek Lovato, Greg Morrow, Anthony Boyer, Gary Popp, Wes Smart
Advocacy Made Easy 
Presentations: John Jachim, Tina Bruno, Stephanie See (Not Available)
HR NOW: Performance Feedback – Keeping Employees Engaged 
Presentations: Kristin Chase
Mobile Marketing - What's NEW, NOW, and NEXT! 
Presentations: TJ Christensen, Vivian Lee (Not Available)
From Loyal Customers to Raving Fans – An Opportunity to Learn from the Best 
Presentations: Daniel Soto, Ike Kwon, Todd Norris, David RosenbergMarylouise Fitzgibbon
Safety First! Creating and Maintaining an Effective Water Park Safety Culture 
Presentations: Kristie Moses, Mary Jane Brewer
3:30 PM - 4:45 PM
Designing Entertainment: A Conversation with Michael Curry (Not Available)
Americans with Disabilities Act Demystified: Practical Solutions for Ride Operations Compliance 
Presentations: Erik Beard
Parties and Small Group Symposium 
Presentations: Beth Standlee, Sherry Howell, Janet Wilson-Irving, Sheryl Bindelglass (Not Available)
Enhancing Revenue Through Entertainment: Millennial Generation 
Presentations: Adrea Gibbs, Eric Meixler, Shaun McKeogh, Eddie Kinder, Rachel Rotella
HR NOW: Cause and Effect – Your Employees May Not Be The Problem 
Presentations: Matt Heller
Five Industry Pioneers Share Secrets for Success 
Presentations: Alain Baldacci, Gerardo Arteaga Senior, Rene Aziz, Daniel Catzman, Marcel Gutglas, Ricardo Castillo Sinibaldi
Owning Your Social Media
Presentations: Amy Wallsmith, Kyle Allison, Deborah Erickson (Not Available)
Emerging Trends in Immersive Design: 2015 in Review
Presentations: Cynthia Sharpe, Shawn McCoy (Not Available)
Water Park State of the Industry Address with Chris Perry (Not Available)
5:00 PM - 6:15 PM
How to be Ready for Litigation Every Day 
Presentations: Adam Sandy, Erik Beard, Bill Childs
2015 Food and Beverage Trends
Presentations: Bernie Campbell, Terry Riddle, Rob Gordon
Internal Marketing for the NEXT Generation
Presentations: Adrea Gibbs, Greg Morrow, Tracy Bareno, David Morales, Jeff Klocke
Events: An Expanded Frontier for Your Business
Presentations: Amie Wong, TJ Mannarino, Layne Pitcher
HR Now: Supervisory Development
Presentations: Denise Kirkwood

Tuesday, November 17


8 AM - 5 PM
IAAPA Human Resources Symposium – Taking Your HR Practices to the NEXT Level       
Presentations: Amy Briley, Michael Israel, Jayson Maxwell, Shaun McKeogh            
12 PM - 2 PM
FEC Lunch: Game Room Wellness
Presentations: David Sexton, Mike Abecassis
Latin American Conference and Lunch
Presentations: Manuel Morales 
Water Park Operators' Lunch
No Presentation Available
3:30 PM - 4:45 PM
Fraud Detection and Prevention
Presentations: Amy Wagner, Sylvia Matiko, Phyllis Calloway
CEO Speaks: Three Veteran Leaders Discuss What’s NEW. NOW. NEXT!
Al Weber, Jr., Jane Cooper, Arnaud Palu
Epic Attractions with Chris Perry
Presentations: Chris Perry
Pricing, Packaging, and Profits for Your FEC
Presentations: Bart Burger, Gregg Borman, Parker Coddington, Brian Cohen, John Scherbarth
Food and Beverage 101: Focus on Purchasing and Sanitation
Presentations: Anthony Rodriguez, Sr.
Games 101: An Introduction to Midway Game Operations
Presentations: Brad Loxley, Mike Abecassis, Greg Morrow
Attractions Pricing Strategies to Maximize Profitability
Presentations: Joni Newkirk, Scott Sanders
5 PM - 6:15 PM
Incident Case Study and ASTM International Standards
Presentations: Brian King
FEC School of Hard Knocks 101 - If I Could Do It Over
Presentations: Amber Collier, Christine Buhr, Ryan Curtis, Carla Clark, Dean J. Bradley
Online Fraud Management: Technology, Tools, and Trends
Presentations: Brandon Adams, Krystle Hunt, C. Michael Wiggins, Randy Ross
F&B Mini Case Studies: the Good, the Bad, and the Ugly
Presentations: Bernie Campbell, Ken Withers, Jim Campbell, Michael Henninger
Photo Operations: Optimizing In-Park Revenue
Presentations: Gerald Gunn, Joseph Leung
Coaching The Sales Winners of Tomorrow... Today!
Presentations: Myra Wood, Rhonda Khabir
Succession Planning for the Family Owned Business: The Herschend Story
Presentation: Chris Herschend

Wednesday, November 18


9 AM - 10:15 AM
Navigating the Ever-Changing Seas Created by the Americans with Disabilities Act and 2010 Standards          
Presentations: Bob Minnick, Joseph Brownlee, Rudie Baldwin
Security Series: Proactive Security for Amusement Parks – Suspicion Indicators Recognition and Assessment System
Presentations: Joseph Loftus
Safety Isn't Expensive, It's Priceless…Understanding the True Cost of Incidents, Claims and How to Reduce Your Bottom Line Exposure
Presentations: Eric Treend
EMV Credits Cards. Chip and Pin: What’s Next?
Presentations: Randy Josselyn, Jerry Lake, Dallan Elk, Mike McSparran
Ask the Experts: Games and Merchandise 
Presentations: Brad Loxley, Philip Barbie, Eddie Kinder, Wes Smart
Crisis Media Management in a Social World
Presentations: Sara Brady
10:30 AM - 11:45 AM
Security Series: Security in a Guest Service Environment
Presentations: Jim Kollar
12 PM - 2 PM
Amusement Parks and Attractions Constituency Lunch and Keynote Address
Presentations: John McReynolds
FEC Lunch: Building Group Sales for FECs
Presentations: Beth Standlee, Julie Wilson, Cesar Lago
3:30 PM - 6:15 PM
Legends 2015: The Continuing Impact of Disneyland on the Worldwide Attractions Industry after 60 Years
No Presentation Available

Thursday, November 19


9 AM - 10 AM
Canadian Breakfast
Presentations: Peter Doyle, Bob Williams, Eamon Connor
Asia Pacific Breakfast 
Presentations: June Ko, Shaun McKeogh, Rachmat Sutiono, Thomas Ngo  
9 AM - 10:15 AM
Managing and Controlling Safety, Risk and Exposure
Presentations: Boyd Jensen & Eric Treend | Handout
Security Series: Manager on Duty – Tip of the Spear in Crisis Management      
Presentations: Kenneth Maquire, Tom Uretsky                     
Rev Up Revenue – Go-kart Tips and Tricks
Presentations: Andy McNeely, Gary Fawks, Kevin Fife, Dutch McGrath, Kevin Bell
Blending Food and Beverage Merchandise Departments
Presentations: Bret PfostTracy Bareno
HR NOW: Women In Leadership
No Presentation Available
Using Affordable Customer Relationship Management (CRM) Systems to Drive Guest Loyalty  
Presentations: Lisa Cotter, Traci Mistarz, Mark Kupferman           
10:30 AM - 11:45 AM
Security Series: Making Your Attraction Safe for Kids
Presentations: Michael Costanzo
12 PM - 2 PM
FEC Lunch: Profit and Loss
Presentations: Christine Buhr, Kyle Allison, Gregg Borman
3:30 PM - 4:45 PM
Theme Parks and Immersion
Presentations: Scott Lukas
HR NOW: The Affordable Care Act - Implementation at its Best!
Presentations: Greg Callahan, John Carson, Jana Evanger, John MacDonald
New Media
Presentations: Angel Aristone, Justin Fromm, Deborah Erickson, Owen Grover
3:30 PM - 5 PM
Laser Tag Symposium
Presentations: Amber Collier, Jeff Schilling, Ryan Wright, Bradley Alt, Jeff Swanlund
5 PM - 6:15 PM
Managing Emotionally Charged Situations: A Role Play Experience
Presentations: Laura Woodburn
Trend-O-Matic: Systemize Your Games and Merchandise Purchasing to Capture Trends
Presentations: April Neal, Joseph Leung, Delbert Lewis, Wes Smart
HR NOW: Developing Effective Training Programs for Gen Y Employees
Presentations: Jayson Maxwell, Ken Whiting

Friday, November 20


9 AM - 10:30 AM
Disney Innovation "ToyBox" Workshop   
Presentations: Duncan Wardle
9 AM - 12 PM
Incident Management Symposium – Emergency Response Planning
Presentations: Jim Kollar, Michael Costanzo, Wes Walker, Matt Ankley, Tom Uretsky                             
9 AM - 12:30 PM
FEC Symposium: Attractions Mix and Profitability
Presentations: Jeffrey Benson, Doug Wilkerson, Don Potvin, Eric Treend